Enabling Your Modern Workplace to Drive Business Transformation

In today’s business landscape, organisations are embracing digital transformation to drive long-term growth and profitability.
The shift in work dynamics demands secure remote access and devices that enhance productivity, job satisfaction, and retention.
Companies must empower their employees while safeguarding critical IT assets and ensure customer satisfaction by staying abreast with the latest innovations. This operational transformation presents a valuable opportunity for businesses.
While technology plays a pivotal role, understanding its potential impact and implementation is crucial. According to Gartner, many digital initiatives fall short of CEO and leadership expectations, with prolonged timelines and delayed value realisation, 52% of CEOs/leadership stating that digital initiatives take too long to realise value.
Partnering with a trusted advisor becomes essential. As experts in Microsoft Modern Workplace solutions, we not only implement cutting-edge technology but also provide valuable technology advisory to future-proof the workplace, ensuring successful and cost-effective transformation.
The power of implementing a Modern Workplace strategy.
%
of CEOs believe that digitally empowering employees can drive at least 5% additional revenue growth over 3 years
%
of CIOs agree that the ability of their workforce to easily access business applications has reduced their attrition rate
%
of organisations agree that a digital workplace strategy is important
Benefits of Enabling a Modern Workplace

Enable Greater Teamwork
Increase productivity, reduce cost, and
work from anywhere.

Increase Productivity
Empower your employees, optimise operations and engage your customers.

Empower Collaboration
Access and share content remotely, connect and co-create.

Accelerate Revenue Growth
Digitally empowering employees drives additional revenue growth.
Our Microsoft advisory and deployment expertise has enabled significant business transformation and modern workplace advancements for our clients over the past decade.
Professional Body For Financial Planners
Improving Customer Engagement
Makro
Drive Customer Engagement with Customer Loyalty App
National Iron Ore Mine
Unlocking Efficiency and Compliance with hiDocs - a Document Management Solution
Our Functional Capabilities

SERVICE OPERATIONS
Enhance asset performance and optimise service operations through increased efficiency and reliability across customer and field service domains.

RELATIONSHIP MANAGEMENT
Boost collaboration and enhance efficiency in all business relationships, spanning customers, suppliers, and the wider stakeholder community.

CUSTOMER ENGAGEMENT
Achieve impactful customer experiences throughout the customer lifecycle by seamlessly integrating marketing, service, sales, and insights.

KNOWLEDGE AND INFORMATION MANAGEMENT
Enable customers to effectively organise and preserve their knowledge assets and business information.

REVENUE OPERATIONS
Drive top-line growth by introducing transparency, accountability, and predictability to revenue operations.
Improve Your Functions with Our Solutions
Our solutions deployed meets business needs providing effectove outcomes.
SERVICE OPERATIONS

DYNAMICS 365 CUSTOMER SERVICE
Empower your organisation to provide the best customer experience for exceptional customer outcomes.

DYNAMICS 365 FIELD SERVICE
Get the right technician to the right place at the right time, fixing the problem the first time.
RELATIONSHIP MANAGEMENT

VENDOR MANAGEMENT PORTAL
Digitally manage, and ensure consistency and compliance of vendors.

SUPPLIER RELATIONSHIP MANAGEMENT SOLUTION
Maximise the value that your supplier management strategy delivers to your bottom line.
CUSTOMER ENGAGEMENT

DYNAMICS 365 MARKETING
Drive demand by aligning marketing and sales giving your customers a consistent and personalised experience across the buyers’ journey.

DYNAMICS 365 SALES
Modernise sales performance, and overcome distractions and complexities to regain focus and sales momentum.
They have to navigate data, processes, and tools – while making sense of conflicting or unclear expectations. This is where you can leverage an Intelligent Sales Customer Engagement Solution - Dynamics 365 Sales to tailor interactions with customers and get actionable insights to increase performance.

DYNAMICS 365 INSIGHTS
Harness the capabilities of generative AI to delve into your customer data, uncover new insights, and deliver personalised experiences.
KNOWLEDGE AND INFORMATION MANAGEMENT

Document Management
Digitise your Document Management to streamline your operations.

LEARNING MANAGEMENT SYSTEM
Empower your employee growth through an effective Learning Management System (LMS).

Risk and Compliance Management Portal
Mitigate and reduce the impact of risk on your business.
REVENUE OPERATIONS

INTELLIGENT AUTOMATION
Streamline operations, increase productivity, reduce errors, and free up employees to focus on more strategic and value-added activities.

ORDER-TO-CASH AUTOMATION
Optimise your order-to-cash process to eliminate inefficiencies and reap benefits throughout your entire business.
TECHNOLOGY PARTNERS




MODERN WORKPLACE RESOURCES
Reimagine field service operations with Decision Inc. and Microsoft Dynamics 365
EVENTReimagine field service operations with Decision Inc. and Microsoft Dynamics 365Explore innovative strategies to transform your field service operations and elevate customer experiences to new heights Title: Reimagine Field Services Operations Date: 7 September...
National Iron Ore Mine Leverages hiDocs and Sharepoint to Streamline Processes and Reduce Risk
CASE STUDY | MINING | MODERN WORKPLACE National Iron Ore Mine Leverages hiDocs and Sharepoint to Streamline Processes and Reduce Risk. Solution overviewMiningDigital Document Management SolutionhiDocs and Microsoft SharePointThe client is a national iron ore mine that...
Risk Management: How to Define your Strategy for Agility and Resilience in Uncertain Times
BLOG | RISK MANAGEMENT | Modern WorkplaceRisk Management: How to Define Your Strategy for Agility and Resilience in Uncertain Times1 November, 2022 Wilhelm Greeff, Business Manager: Modern Workplace at Decision Inc. South AfricaOverviewThe effects of the global...

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