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MODERN WORKPLACE

Harnessing the Best of Microsoft Solutions

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Enabling Your Modern Workplace to
Drive Business Transformation

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In today’s evolving business landscape, organisations are embracing digital transformation to drive long-term growth and profitability. The shift in work dynamics demands secure remote access and devices that enhance productivity, job satisfaction, and retention. Companies must empower their employees while safeguarding critical IT assets and ensure customer satisfaction by staying abreast with the latest innovations. This operational transformation presents a valuable opportunity for businesses.

 While technology plays a pivotal role, understanding its potential impact and implementation is crucial. According to Gartner, many digital initiatives fall short of CEO and leadership expectations, with prolonged timelines and delayed value realisation, 52% of CEOs/leadership stating that digital initiatives take too long to realise value.

That is why partnering with a trusted advisor becomes essential. As experts in Microsoft Modern Workplace solutions, we not only implement cutting-edge technology but also provide valuable technology advisory to future-proof your workplace, ensuring successful and cost-effective transformation.

The power of implementing a Modern Workplace strategy.

%

of CEOs believe that digitally empowering employees can drive at least 5% additional revenue growth over 3 years

%

of CIOs agree that the ability of their workforce to easily access business applications has reduced their attrition rate

%

of organisations agree that a digital workplace strategy is important

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Benefits of Enabling a Modern Workplace

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Enable Greater Teamwork

Increase productivity, reduce cost, and
work from anywhere.

Increase Time

Increase Productivity

Empower your employees, optimise operations and engage your customers.

Collaboration

Empower Collaboration

Access and share content remotely, connect and co-create.

Money

Accelerate Revenue Growth

Digitally empowering employees drives additional revenue growth.

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Our Microsoft advisory and deployment expertise has enabled significant business transformation and modern workplace advancements for our clients over the past decade.

Professional Body For Financial Planners

Improving Customer Engagement

Decision Inc. delivered an integrated end-to-end Membership Engagement Platform to attract and onboard new members but also provide a one-stop shop to meet all of its members’ needs. Since its implementation, the client now has a scalable solution to manage its entire membership engagement process. They can ensure members are engaged in professional development activities and have a single place to advertise and manage courses, events, and engagements.

Makro

Drive Customer Engagement with Customer Loyalty App

Our team led strategy and development across a multi-partner delivery team to build a system that offered a unique cash-focused rewards programme supported by real-time POS integration and a mobile app-first rewards interface. Just months after the rollout of this app, they saw an increase in sales across the product ranges

National Iron Ore Mine

Unlocking Efficiency and Compliance with hiDocs - a Document Management Solution

Decision Inc. successfully migrated Iron Ore mine's documents to the latest SharePoint version, implementing hiDocs. This resulted in significant compliance savings, easy document creation, seamless review and approval through workflows, role-based access management, and improved document search through metadata tagging. The company now enjoys streamlined processes, increased system efficiency, reduced manual errors, and improved response time.

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Our Functional Capabilities

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SERVICE OPERATIONS

Enhance asset performance and optimise service operations through increased efficiency and reliability across customer and field service domains.

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RELATIONSHIP MANAGEMENT

Boost collaboration and enhance efficiency in all business relationships, spanning customers, suppliers, and the wider stakeholder community.

Customer

CUSTOMER ENGAGEMENT

Achieve impactful customer experiences throughout the entire customer lifecycle by seamlessly integrating marketing, service, sales, and insights.

Knowledge

KNOWLEDGE AND INFORMATION MANAGEMENT

Our systems enable customers to effectively organise and preserve their knowledge assets and business information.

Revenue ops

REVENUE OPERATIONS

Drive top-line growth by introducing transparency, accountability, and predictability to your revenue operations.

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Improve Your Functions with Our Solutions

Our expert consultants will come alongside your team to advise you depending on your needs and deploy whatever solutions that would meet your business needs.

SERVICE OPERATIONS

DYNAMICS 365 CUSTOMER SERVICE

Empower your organisation to provide the best customer experience for exceptional customer outcomes.

This solution provides your employees with the right tools to intelligently handle customer requests and give a superior customer experience. By leveraging Microsoft Dynamics 365 Customer Service it can increase customer service agent productivity by automating routine inquiries. Leverage AI to dynamically guide customer service agents to the right action and improve cross-company collaboration to close cases faster.

DYNAMICS 365 FIELD SERVICE

Get the right technician to the right place at the right time, fixing the problem the first time.

Leverage an Intelligent Field Service Solution for streamlined operations. Benefit from real-time work order updates, optimized scheduling, enhanced collaboration, efficient inventory management, automated invoicing, accurate resource tracking, and a shift toward predictive maintenance.

RELATIONSHIP MANAGEMENT

VENDOR MANAGEMENT PORTAL

Digitally manage, and ensure consistency and compliance of vendors.

Vendor Portal provides a central space from where vendor compliance is managed. A simple to use, powerful, cloud-based Vendor Management solution that allows you to gain total visibility and control over your vendor portfolio. Manage vendors seamlessly by facilitating digital onboarding, the collection of critical information such as BEE certificates and Company Registration documents, while maintaining the upkeep of vendor details.

SUPPLIER RELATIONSHIP MANAGEMENT SOLUTION

Maximise the value that your supplier management strategy delivers to your bottom line.

Our Supplier Relationship Management Solution delivers a unique experience that connects your organisations with the supplier and allows you to place the customer at the center of that experience. It has great features like automated verifications and vetting with structured approval workflows, digitised document management, single repository and a source of the truth for all supplier information and artifacts.

CUSTOMER ENGAGEMENT

DYNAMICS 365 MARKETING

Drive demand by aligning marketing and sales giving your customers a consistent and personalised experience across the buyers’ journey.

Run targeted multi-channel campaigns and nurture these prospects into engaged customers with Microsoft Dynamics 365 Marketing. This solution is designed to eliminate siloed Marketing, Sales, and Service systems and to correlate a synchronised view of leads and contacts.

DYNAMICS 365 SALES

Modernise sales performance, and overcome distractions and complexities to regain focus and sales momentum.

Living in the digital era, we are bombarded with information, short on attention, and driven to distraction. Sellers are definitely not immune.
They have to navigate data, processes, and tools – while making sense of conflicting or unclear expectations. This is where you can leverage an Intelligent Sales Customer Engagement Solution - Dynamics 365 Sales to tailor interactions with customers and get actionable insights to increase performance.

DYNAMICS 365 INSIGHTS

Harness the capabilities of generative AI to delve into your customer data, uncover new insights, and deliver personalised experiences.

Leverage Microsoft's real-time Customer Data Platform (CDP) to gain unparalleled understanding of your customers. With personalised campaigns, AI-driven insights, and automated workflows, you can acquire high-value customers while reducing cost per conversion. Maximise customer lifetime value through personalised recommendations. Benefit from automatically updated consent data and secure information classification labels.

KNOWLEDGE AND INFORMATION MANAGEMENT

Document Management

Digitise your Document Management to streamline your operations.

Many companies do not have a single source of truth for each document and still rely on their people to manage paper-based documents. The reliance on people to manage and control documents increases the risk of governance and compliance not being met. Our Document Management solution facilitates the generation, review, and management of critical governance and compliance documentation such as policies, procedures, agreements, and templates as per your industry.

LEARNING MANAGEMENT SYSTEM

Empower your employee growth through an effective Learning Management System (LMS).

Our solution is perfect for managing and distributing training materials to your employees. Our LMS will provide you with a single, online platform to manage and deliver online learning content that improves employee efficiency, engagement, and retention while reducing risk by improving compliance with policies and procedures.

Risk and Compliance Management Portal

Mitigate and reduce the impact of risk on your business.

Many organisations are still using spreadsheets to capture and track risks identified within the business, inhibiting an overall view. Our Risk Management Solution provides organisations with end-to-end risk management capability to mitigate and minimise the impact of risks if they do realise. This ability to understand, quantify, and control risk will allow organisations peace of mind to focus on what they do best.

REVENUE OPERATIONS

INTELLIGENT AUTOMATION

Streamline operations, increase productivity, reduce errors, and free up employees to focus on more strategic and value-added activities.

Unlock the power of automation beyond the factory floor. Studies reveal that 40% to 60% of finance processes can be automated, freeing finance teams from manual work and granting them the time to focus on strategic activities. Software robots provide access to crucial data, allowing finance professionals to navigate turbulent waters with ease.

ORDER-TO-CASH AUTOMATION

Optimise your order-to-cash process to eliminate inefficiencies and reap benefits throughout your entire business.

Order-to-cash intelligent bots improve cash flow and increase working capital and customer satisfaction. Implementing Order to Cash automation provides businesses with the opportunity to reduce DSO, automate cash posting, improve team productivity, minimise deductions aging, and decrease bad-debt write-offs, ultimately leading to enhanced operational efficiency and financial performance.

TECHNOLOGY PARTNERS

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CUSTOMER SUCCESS STORIES

SOUTH AFRICA

Decision Inc. redefines operational success with Attacq

SOUTH AFRICA

AutoX harnesses the full power of data with Decision Inc.'s Data Literacy Solution

UNITED KINGDOM

Decision Inc. enhances city property's reporting capabilities

UNITED KINGDOM

Decision Inc. enhances city property's reporting capabilities

AUSTRALIA

Decision Inc. enhances city property's reporting capabilities

AUSTRALIA

Decision Inc. enhances city property's reporting capabilities

MODERN WORKPLACE RESOURCES

Risk Management Portal

Risk Management Portal

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On-Demand Webinar  ACCELERATE YOUR BUSINESS WITH OUR RISK MANAGEMENT PORTALTitle: Accelerate your business with our risk management portal Duration: 14 minsMany organisations are still using spreadsheets to capture and track risks identified within the business. These...

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CONTACT US

South Africa

Phone: +27 11 025 2300
Email: [email protected]

United Kingdom

Phone: +44 845 544 0915
Email: [email protected]

Australia

Phone: +61 2 9135 2968
Email: [email protected]

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