CUSTOMER ENGAGEMENT
Providing your business with the perfect solutions to create seamless customer experiences across your entire customer journey
MAKE THE MOST OF YOUR DIGITAL TRANSFORMATION JOURNEY BY FOCUSING ON EMPOWERING PEOPLE TO ACHIEVE MORE WITH THE RIGHT TECHNOLOGY
Your business success depends on the experience your customer has with you. This experience is shaped between marketing, sales, delivery and customer touch points.
Manage Leads and Deals
Track Communications
Exceed Customer Expectations
Automate and Grow
Insights and Reporting
OUR FOCUS
Marketing Automation
Increase customer demand & convert more leads.
Sales Management
Win more deals & improve sales forecasting
Customer Service
Deliver world-class customer service & improve customer satisfaction
Field Service Automation
Get the right technician to the right place at the right time, fixing the problem first time.
Mixed Reality
Empower employees and optimise operations with mixed reality applications
Customer Insights
Make the benefits of AI and Machine Learning a reality for your business
Customer engagement is the ongoing cultivation of a relationship between the company and consumer that goes far beyond the transaction.
It is an intentional, consistent approach by a company that provides value at every customer interaction, thus increasing loyalty. It is driven by Strategic Intent.
OUR SOLUTIONS
PRODUCTS
OUR TECHNOLOGY PARTNERS
CUSTOMER SUCCESS STORIES
INSIGHTS
Marketing & Sales at the Speed of Data
Marketing & Sales at the Speed of Data: Accelerate your success with data-driven strategiesThere’s never been a better time to be a data-driven marketing or sales leader. Watch our webinar in partnership with ClickDimensions to uncover how to use data to drive...
Decision Inc. Partners with ClickDimensions to Enhance Digital Marketing Solutions
Press release | PARTNERSHIP | Customer engagementDecision Inc. Partners with ClickDimensions to Enhance Digital Marketing Solutions02 March , 2023 David Steyn, Customer Engagement Business Manager, South Africa, Decision Inc.Decision Inc., a global digital partner...
Decision Inc. delivered an end-to-end Membership Engagement Platform to a recognised professional body for financial planners in South Africa.
CASE STUDY | FINANCIAL SERVICES | CUSTOMER ENGAGEMENTDecision Inc. delivered an end-to-end Membership Engagement Platform to a recognised professional body for financial planners in South Africa. Solution overviewFinancial ServicesEnd-to-end Membership Engagement...
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