BUSINESS PROCESS OPTIMISATION

Automating your processes, not your problems

MAKE THE MOST OF YOUR DIGITAL TRANSFORMATION JOURNEY BY FOCUSING ON EMPOWERING PEOPLE TO ACHIEVE MORE WITH THE RIGHT TECHNOLOGY

A badly design user interface at Three Mile Island caused a level 5 nuclear catastrophe in 1979.

The reason behind the catastrophe? An indicator switch that looked as though it indicated a crucial valve’s open/closed status, in fact only indicated whether the valve was receiving power or not. This meant technicians were unaware that the nuclear coolant was escaping, leading to the nuclear meltdown.

Although this is an extreme example, and you may think that design doesn’t hold as much responsibility in your business, the truth is: user experience may be affecting your business negatively.

Are your users able to interpret your interface successfully? Can they avoid making mistakes, and reach their objectives quickly and easily?

Business Process Engineering

Business Analysis & Reporting

Business Process Automation

HOW WE achieve this

Decision Inc. employs the following continuous improvement framework across these service offerings when embarking on a Business Process Optimisation journey with our clients:

Model

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Analyse

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Re-Engineer

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Solution Design

Leading Property Group mitigates risk by implementing an easy to use risk register

Execute

Once the recommended solution has been designed it is implemented and the relevant processes are automated through technologies including business process management platforms and robotics process automation

Monitor

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Optimise

If business or regulatory changes result in new inefficiencies and the processes have been continuously monitored, it allows for processes to be optimised as and when new inefficiencies arise

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BUSINESS PROCESS ENGINEERING

Through Business Process Engineering, Decision Inc. consultants analyse, model and critically evaluate a business’ processes and workflow. This allows Decision Inc. to identify inefficiencies in the current business processes and which processes could potentially re-engineered and automated.

This is a critical part of evaluating business processes for Digital Transformation as one of the common pitfalls is taking a current process and attempting to automate it without identifying the current inefficiencies or process issues. If a process is currently inefficient and it is not re-engineered for efficiency, automation will just lead to automating the inefficiencies.

BUSINESS ANALYSIS

Through Business Analysis Decision Inc. evaluates, analyses and defines your business needs and recommends the best solution suited to solve these needs.

At Decision Inc. our Business Analysts work closely with the Decision Inc. Experience Design team to ensure that each solution not only delivers on a functional level but that it allows for the best user experience as well.

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BUSINESS PROCESS AUTOMATION

Once the client’s desired state has been established through Business Process Engineering and Business Analysis, Decision Inc. automates business processes and workflow through various technologies such as Nintex, a business process automation platform, and robotics process automation.