USER EXPERIENCE

Providing your business with the perfect solutions to create seamless customer experiences across your entire customer journey

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MAKE THE MOST OF YOUR DIGITAL TRANSFORMATION JOURNEY BY FOCUSING ON EMPOWERING PEOPLE TO ACHIEVE MORE WITH THE RIGHT TECHNOLOGY

A badly design user interface at Three Mile Island caused a level 5 nuclear catastrophe in 1979.

The reason behind the catastrophe? An indicator switch that looked as though it indicated a crucial valve’s open/closed status, in fact only indicated whether the valve was receiving power or not. This meant technicians were unaware that the nuclear coolant was escaping, leading to the nuclear meltdown.

Although this is an extreme example, and you may think that design doesn’t hold as much responsibility in your business, the truth is: user experience may be affecting your business negatively.

Are your users able to interpret your interface successfully? Can they avoid making mistakes, and reach their objectives quickly and easily?

Deliver value and vision in every feature with UX

UX marries business objectives and user needs

Drive user adoption in a down economy

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HOW WE’VE HELPED OUR CUSTOMERS WITH USER EXPERIENCE

Leading Property Group mitigates risk by implementing an easy to use risk register

Leading global inspection specialist company digitises their operational management

South African Talent Mapping specialist augments their service offering with digital platform

Use User Experience to differentiate your business

Central to the success of every project is the ability to interact with end users and empathise with what their problems are, before determining what problem needs to be solved.

We’re able to assist with creating experiences that your clients will love, and we do this using the following process.

Empathise

• Stakeholder engagement

• Competitor Analysis

• User Research

• Contextual Enquiries

Define

• Persona Definition

• Problem Statement

• Objective Alignment

Ideate

• Future state Visioning

• Ideation Workshops

• Sketches

Prototype

• Wireframe

• Interactive

• Prototype

Test

• User Stories

• Surveys

• Usability Testing

• User Validation

• Data Analytics

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Focused resources, where they matter most

By solidifying the goals and the overarching process, resources are focused where they matter most.

By prototyping, the investment into solving the problem is made before anything is committed to code – which has major cost benefits and gives us the opportunity to check with your customers and users if the prototype solution meets business needs.