Upcoming Webinars
AUTOMATION
From Manual effort to
scaled intelligence
Streamline processes, eliminate repetitive work, and unlock productivity with automation strategies that combine RPA, AI, Microsoft Power Platform, and hyperautomation.
ACCELERATION THROUGH AUTOMATION
Benefits & Cost Reductions
Reduce operating cost
Remove manual effort by digitising interactions, automating routine decisions and enabling governed self‑service.
Increase execution speed
Increase execution speed with data‑driven routing, SLA management and streamlined hand‑offs across functions.
Improve quality & compliance
Reduce operational risk by standardising controls, providing auditable trails and surfacing exceptions earlier in the flow.
WHERE AUTOMATION DELIVERS IMPACT
Automation is not just about efficiency — it is a transformative force that reshapes the way organisations operate, delivering measurable outcomes across industries by improving speed, reducing costs, enhancing accuracy, and creating new opportunities for innovation.
Finance & Operations
Automate reconciliations, reporting, and approvals
Customer Experience
Deliver personalised, automated engagement at scale
IT & Support
Reduce repetitive service desk requests with bots and AI-driven flows
Compliance
Improve governance and auditability with transparent digital workflows
Three pillars of Intelligent Automation
Process Improvement
Automate repetitive, rule‑based tasks; standardise work; and use diagnostics to remove rework. Objective: fewer manual touches, lower cost‑to‑serve and improved quality.
- • Lean diagnostics
- • Task & process mining
- • Rapid prototyping
Process Integration
Connect applications and teams with governed integration and event‑driven workflows. Objective: consistent data flow, fewer hand‑offs and improved decision latency.
- • Power Platform integration
- • Event‑driven workflows
- • Copilot‑assisted tasks
Process Innovation
Design new digital processes using data, analytics and AI where appropriate. Objective: new service models and better user experience with security and scalability by design.
- • Generative AI assistants
- • Predictive insights
- • New digital services
AUTOMATING FINANCE: 4 ways to streamline work
for a better bottom line
Automate Time-Consuming Tasks with Robotic Process Automation
CASE STUDIES
South Africa | Mega-Construction
WATTERSON
Decision Inc. Australia Streamlines Media Analysis and Sentiment, Leveraging AI and Automation for Watterson
South Africa | Manufacturing
AUTOX
Decision Inc. improves AutoX’s Foreign Currency Purchasing System with Robotic Process Automation.
Australia | Manufacturing
EVT
Decision Inc. Australia Automates Customer Feedback Review Process and Leverages AI to Streamline Sentiment Analysis for EVT
South Africa | Services
BIDVEST STEINER
Bidvest Steiner Supercharges Efficiency and Customer Service with Dynamics 365 Field Service by Decision Inc.
South Africa | Mining
ANGLO AMERICAN
Decision Inc. Delivers a Digital Reporting & Budget-Tracking Solution to Anglo American GDG
OUR SOLUTIONS
Business Process Optimisation
Uncover hidden inefficiencies and redesign the way work flows across people and systems, from process discovery to automation-ready design. Decision Inc. helps map, streamline and optimise end-to-end operations so teams spend less time on repetitive tasks and more time on high-value work.
Robot Process Optimisation
Deploy software “robots” to handle repetitive, rules-based tasks reliably and at scale, freeing people from manual data entry, reconciliation and routine admin. Decision Inc. pairs RPA technology with pragmatic governance so you get faster turnaround, fewer errors and measurable efficiency gains.
Managed Services for Power Platform
Let Decision Inc. manage your Power Platform estate from administration and updates to proactive monitoring and support so your apps, flows and Dataverse solutions stay secure, performant and aligned to business needs. This removes the day-to-day maintenance burden and keeps your low-code investments delivering value.
Intelligent Automation for your Business
Combine automation with AI to make processes not only faster but smarter e.g., document extraction, email triage, decision automation and cognitive routing. Decision Inc. designs intelligent workflows that reduce manual intervention, speed decisions and surface actionable insights.
Marketing Automation
Automate customer journeys, segmented messaging and lifecycle campaigns to deliver timely, personalised experiences that build trust and loyalty. Decision Inc. helps set up orchestration, lead scoring and analytics so every touchpoint feels relevant and measurable.
Power Platform
From Power Apps and Power Automate to Power BI and Dataverse, Decision Inc. uses the Microsoft Power Platform to rapidly build low-code solutions that digitise processes, surface insights and enable citizen development accelerating innovation with governance and scale in mind.
OUR AUTOMATION TECHNOLOGY PARTNERS
