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Maximise your D365 ERP Investment
With Decision Inc.
Most organisations only tap into a fraction of their Dynamics 365 ERP potential. Clients use less than 60% of their Microsoft Dynamics 365 Finance & Operations; Business central capabilities.
Proactive Managed Services that Future- Proof Your D365 erp Environment
Hyper-personalised Managed Services for Microsoft Dynamics 365
We tailor support to your unique ERP landscape, including customisations, ISVs, and integrations, so Dynamics 365 Finance, Supply Chain Management, and Business Central run reliably, stay modern, and deliver value every day.
Stay up to date with the latest Microsoft Dynamics capabilities without risking business disruption, through a structured upgrade programme that removes obsolete customisations and reduces long-term maintenance cost.
THE CHALLENGE
Most organisations only tap into a fraction of their Dynamics 365 capability. Over time, frequent platform updates, compliance changes, and accumulated customisations place growing pressure on internal teams. As environments evolve, systems drift from best practice. Performance declines. Upgrade effort increases. Opportunities to simplify, optimise, and modernise often go unnoticed.
Staying supported is no longer enough. Staying optimised and future-ready is now the real challenge.
WHY DECISION INC.
Decision Inc. delivers advisory-led, proactive managed services for Dynamics 365 that go beyond maintenance.
As a Microsoft Solutions Partner withAdvanced Support for Partners (ASfP), we help organisations:
1. Keep pace with Microsoftās rapid release cadence
2. Improve platform stability, performance, and resilience
3. Adopt new capabilities with less risk and disruption
4. Reduce technical debt over time
Common Challenges we solve
RISK, COMPLIANCE, AND SECURITY PRESSURE
Keeping up with Microsoftās release cadence, licensing changes, security best practices, and regulatory requirements is complex and time-consuming.
MAINTENANCE, CHANGE MANAGEMENT, AND DOWNTIME
Upgrades, customisations, and system changes often introduce operational risk, inefficiency, and unplanned disruption.
REPORTING & ANALYTICS GAPS
Limited visibility across Finance and Operations reduces confidence in forecasting and decision-making.
COMPLEX IT ENVIRONMENTS
Multiple integrations, ISVs, and connected platforms increase dependency and operational risk if not actively managed.
COST INEFFICIENCY & UNDERUSED FUNCTIONALITY
Custom code and under-utilised modules inflate cost and limit your ability to adopt new features, AI, and automation.
SCALABILITY & FUTURE-PROOFING CONSTRAINTS
Systems burdened by legacy customisations are harder to scale and slower to evolve.
OUR MANAGED SERVICES
Collaborative Functional & Technical Support
Proactive, environment-specific support designed around your configuration, processes, and integrations, not a generic support model.
Flexible Packages
Scalable service options with transparent scope and predictable pricing aligned to your operational needs.
Customisations
Specialised expertise across low-code, X++, AL, and other Dynamics development platforms, with a focus on reducing unnecessary custom code over time.
Agility with Azure DevOps
Structured DevOps practices to streamline delivery, manage releases, and improve collaboration across functional and technical teams.
New Feature Enablement
Planned adoption of Microsoft releases so new functionality is introduced deliberately and delivers value faster.
Licensing Optimisation & Security Review
Ongoing guidance to optimise licensing, strengthen security posture, and maintain compliance.
Reporting & Analytics Support
Access to a broader cross-functional team supporting reporting, insights, and decision-making across your ERP landscape.
Release & Upgrade Management
End-to-end planning and execution of Dynamics 365 upgrades, ensuring you remain supported while minimising disruption.
How our service works
Environment Discovery & Tailoring
We inventory your customisations, ISVs, integrations, and business processes to tailor SLAs, support runbooks, and escalation paths to your environment.
MAINTENANCE, CHANGE MANAGEMENT, AND DOWNTIME
At least twice a year, we assess your custom features against new native capabilities in Dynamics 365 Finance, Supply Chain Management, and Business Central, presenting a clear retain / replace / retire plan with effort, risk, and benefit articulated.
Roadmap & Release Cadence Alignment
We align Microsoftās release calendar to your business priorities, defining what to adopt, when to test, and how to deploy.
Operate & Optimise
Day-to-day support, health checks, performance tuning, DevOps practices, and continuous optimisation keep your ERP stable and evolving.
BOOK YOUR ADVISORY & BENCHMARKING SESSION WITH US
Facing challenges with modules, performance, or system efficiency? In this 30-minute session, our Managed Services Director will listen to your challenges, guide you through a benchmarking exercise, and provide practical guidance on next steps to optimise your system, enhance performance, and turn your D365 environment into a strategic advantage for the AI era.
PROACTIVE MANAGED SERVICES
Outsourcing the maintenance of our Dynamics 365 Finance and Operations to Decision Inc. was the best decision we made. Their proactive approach means we stay ahead of potential issues, and their strategic insights have driven real business growth.
– Finance Manager at a Global Mining Company
A PARTNERSHIP BEYOND SERVICE
Weāve found more than just a service provider. Weāve found a true partner. Everything just works seamlessly.
– Senior Manager, Research & Innovation Organisation
Why work with Decision Inc.
Decision Inc. is a global digital consulting firm helping businesses adapt, grow, and succeed in a rapidly evolving world. For over 15 years, weāve partnered with more than 400 clients to modernise their operations and better leverage technology.
Our team combines deep industry knowledge with technical expertise to deliver practical, scalable solutions ā whether through strategy, systems design, or data-driven insights. With offices across four regions, our consultants work in cross-functional teams spanning consulting, development, and engineering, all focused on delivering real value and keeping clients at the centre of what we do.