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Latest Blog Articles

4 Tips to Understanding Your Customers Better

4 Tips to Understanding Your Customers Better

18 May, 2022 | Even though customer experience and customer service are inextricably linked, some differences see them operating separately as well. The former entails the entire journey from initial discovery to after the service is delivered. And the latter is a segment of the customer journey that contributes to the overall experience. So, what can organisations do to enhance both?

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The Resurgent Finance Leader

The Resurgent Finance Leader

As with so many aspects of business, the role of the finance function is changing as digital transformation permeates the entire organization. Companies as a whole want to move faster, make more accurate decisions and see quicker returns in order to compete with agile competitors for ever more discerning customers.

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