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Latest Blog Articles
23 June, 2022 | Companies need to ensure greater customer experiences by powering end-to-end customer engagements across the entire customer journey to stay ahead of the competition. The rise of varying technologies has caused many companies in the Business to Business(B2B) and Business to Consumer(B2C) sectors to transform many of their key processes. Not to mention the fact that the way in which consumers interact with brands has fundamentally changed.
15 June, 2022 | Customer engagement (CE) has become a commodity. It’s the definitive metric by which organisations are measured and defines customer loyalty and longevity.
24 May, 2022 | Digging into the evolution of the CFO’s role and how this can leverage value and growth for the organisation.
Latest Whitepapers & Reports
The Everest Group identifies core business processes in P&C insurance value chain which are prime for automation across risk analysis, underwriting, policy servicing and claims processing. It applies a proprietary methodology called the Enterprise Value Chain Approach to define a pipeline of potential processes for automation in insurance. Download your free Everest P&C insurance report to learn more
This exclusive whitepaper from BPM Partners recommends a set of 10 key criteria for selecting a consolidation solution and provides real life examples of companies that have taken consolidation to the next level
As with so many aspects of business, the role of the finance function is changing as digital transformation permeates the entire organization. Companies as a whole want to move faster, make more accurate decisions and see quicker returns in order to compete with agile competitors for ever more discerning customers.
Business disruptions can impact organisations of any size, in any location. From weather events to power outages or even virus outbreaks, interruptions can occur at any time. And every organisation needs to develop a business continuity plan to ensure operations can continue even during these challenges.
Cloud-native, intelligent automation helps contact centres painlessly achieve better, faster service. Automate away the tedious swivel chair, long holds, and manual after-call work. Then watch your AHT and CSAT improve.
Robotic Process Automation (RPA) increases speed and accuracy of insurance claims processing, freeing up employees to focus on strategic tasks. Let this eBook be your guide as an insurance business leader to accelerating claims processing and other critical insurance processes, so you can eliminate manual work.