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INTELLIGENT RETAIL

Digital Transformation allows experiences to be sold

Retail today is going through the most fundamental shift in its history. Not only have customers buying patterns and behaviours changed, but technology has lead a revolution in what is possible and is changing the nature of engagement.

15-30%

Growth in consumers who purchase online for most categories

75%

Consumers who have tried a new shopping behaviour

Decision Inc.’s Retail team work with retailers around the world to use technology to transform their retail businesses, improve their insights, deliver value to customers and optimise their operations.

SWITCHING & BRAND LOYALTY

Reasons for trying a new brand in the last 3 months:

48% Stock Availability

34% Convenience

25% Better Value

EXAMPLES OF OUR WORK IN RETAIL

Transforming Customer Experiences increases online sales growth by 325%

We created a unique Loyalty Program for Makro surfaced through a new Makro mCard app. Makro reported a significant increase in sales across the product ranges that were part of the rewards programme.

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Helping a National Retailer transform price optimization & demand forecasting

Our Planning Transformation program enabled a Global retailer to react to COVID-19 by fundamentally changing how the business planned and modelled stock and volume.

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OUR RETAIL SERVICES

New Channels and Routes to Market

Building the Intelligent Supply Chain

Opportunity in Customer Data

Intelligent Planning and Modelling

OUR RETAIL SOLUTIONS

OUR LATEST RETAIL INSIGHTS

The New Intelligent Supply Chain

The New Intelligent Supply Chain

Rapidly evolving consumer preferences. A changing and disruptive retail landscape. The dramatic rise of e-commerce. Supply chain shortages and the unprecedented consumer demand for sustainably produced products. In this changing retail landscape, companies have begun to build an agile, connected and resilient supply chain to maximize operational efficiency, product quality, and profitability.

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