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INTELLIGENT RETAIL 

Digital Transformation allows experiences to be sold

Retail today is going through the most fundamental shift in its history. Not only have customers buying patterns and behaviours changed, but technology has lead a revolution in what is possible and is changing the nature of engagement.

15-30%

Growth in consumers who purchase online for most categories

75%

Consumers who have tried a new shopping behaviour

Decision Inc.’s Retail team work with retailers around the world to use technology to transform their retail businesses, improve their insights, deliver value to customers and optimise their operations.

SWITCHING & BRAND LOYALTY

Reasons for trying a new brand in the last 3 months:

48% Stock Availability

34% Convenience

25% Better Value

EXAMPLES OF OUR WORK IN RETAIL

Transforming Customer Experiences increases online sales growth by 325%

We created a unique Loyalty Program for Makro surfaced through a new Makro mCard app. Makro reported a significant increase in sales across the product ranges that were part of the rewards programme.

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Helping a National Retailer transform price optimization & demand forecasting

Our Planning Transformation program enabled a Global retailer to react to COVID-19 by fundamentally changing how the business planned and modelled stock and volume.

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OUR RETAIL SERVICES

New Channels and Routes to Market

Building the Intelligent Supply Chain

Opportunity in Customer Data

Intelligent Planning and Modelling

OUR RETAIL SOLUTIONS

OUR LATEST RETAIL INSIGHTS

Retail’s new landscape

Retail’s new landscape

Retail is going through big changes that are shaking the very foundations of the industry. Changes such as digital commerce has become an important sales and marketing channel, connecting the physical, online, and mobile consumer. Supply chains must now be agile enough to accommodate multiple shopping channels.

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