Jun 8, 2022 | Case Study, Customer Engagement
CASE STUDY | CUSTOMER ENGAGEMENT (CRM) | CLOUD MIGRATION | CHANGE MANAGEMENT Decision Inc. Migratesa Multinational CRM Platform to the Cloud Solution overview Industry Information and Communications Technologies Solution Customer Relationship Management (CRM)... 
May 18, 2022 | Articles, Customer Engagement
BLOG | CUSTOMER EXPERIENCE 4 Tips to Understanding your Customers Better 18 May, 2022 Leigh Whiting, Experience Design Lead at Decision Inc. South Africa Even though customer experience and customer service are inextricably linked, some differences see them... 
Apr 1, 2021 | Articles, Customer Engagement
BLOG | CUSTOMER ENGAGEMENT Business success comes down to customer experiences 06 April, 2021 Nick Bell, Group CEO at Decision Inc. Even though modern technology is introducing new capabilities for organisations looking to adapt to evolving customer needs, the human... 
Mar 8, 2021 | Customer Engagement, E-Book
E-BOOK Global State of Customer Service Get my free eBook The transformation of customer service from 2015 to present day Since the first Global State of Customer Service study in 2015, customer expectations have continued to rise over time. Consistently delivering... 
Feb 8, 2021 | Customer Engagement, E-Book, Microsoft
E-BOOK Delivering Personalised Experiences in Times of Change Get your free eBook it's all about the data In today’s digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that... 
Feb 8, 2021 | Customer Engagement, E-Book, Microsoft
E-BOOK Give Your Sales Team the Winning Edge Get my free eBook Help your salespeople spend less time tracking leads, opportunities, and deals and enable them to reach their full potential. Read Give Your Sales Team the Winning Edge: Quick Time to Value with Dynamics... 