by Tania Mansfield | Jun 23, 2022 | Articles, Customer Engagement
BLOG | CUSTOMER ENGAGEMENT Customer Experience: The Competitive Advantage for Business Today 23 June 2022 Estiaan van der Merwe, Principal Engagement Consultant at Decision Inc. South Africa Companies need to ensure greater customer experiences by powering...
by Tania Mansfield | Jun 15, 2022 | Articles, Customer Engagement
BLOG | CUSTOMER ENGAGEMENT It’s Time to Rethink Customer Engagement 15 June 2022 David Steyn, Business Manager: Customer Engagement at Decision Inc. South Africa David Steyn, Business Manager: Customer Engagement at Decision Inc., unpacks the complexities and...
by Tania Mansfield | Jun 8, 2022 | Case Study, Customer Engagement
CASE STUDY | CUSTOMER ENGAGEMENT (CRM) | CLOUD MIGRATION | CHNAGE MANAGEMENT Decision Inc. Migratesa Multinational CRM Platform to the Cloud Solution overview Industry Information and Communications Technologies Solution Customer Relationship Management (CRM)...
by Tania Mansfield | May 18, 2022 | Articles, Customer Engagement
BLOG | CUSTOMER EXPERIENCE 4 Tips to Understanding your Customers Better 18 May, 2022 Leigh Whiting, Experience Design Lead at Decision Inc. South Africa Even though customer experience and customer service are inextricably linked, some differences see them...
by Tania Mansfield | Apr 1, 2021 | Articles, Customer Engagement
BLOG | CUSTOMER ENGAGEMENT Business success comes down to customer experiences 06 April, 2021 Nick Bell, Group CEO at Decision Inc. Even though modern technology is introducing new capabilities for organisations looking to adapt to evolving customer needs, the human...
by Annika Struwig | Mar 8, 2021 | Customer Engagement, E-Book
E-BOOK Global State of Customer Service Get my free eBook The transformation of customer service from 2015 to present day Since the first Global State of Customer Service study in 2015, customer expectations have continued to rise over time. Consistently delivering...
