by Tania Mansfield | May 18, 2022 | Articles, Customer Engagement
BLOG | CUSTOMER EXPERIENCE 4 Tips to Understanding your Customers Better 18 May, 2022 Leigh Whiting, Experience Design Lead at Decision Inc. South Africa Even though customer experience and customer service are inextricably linked, some differences see them...
by Tania Mansfield | Apr 1, 2021 | Articles, Customer Engagement
BLOG | CUSTOMER ENGAGEMENT Business success comes down to customer experiences 06 April, 2021 Nick Bell, Group CEO at Decision Inc. Even though modern technology is introducing new capabilities for organisations looking to adapt to evolving customer needs, the human...
by Annika Struwig | Mar 8, 2021 | Customer Engagement, E-Book
E-BOOK Global State of Customer Service Get my free eBook The transformation of customer service from 2015 to present day Since the first Global State of Customer Service study in 2015, customer expectations have continued to rise over time. Consistently delivering...
by Laura Bacher | Feb 8, 2021 | Customer Engagement, E-Book, Microsoft
E-BOOK Delivering Personalized Experiences in Times of Change Get your free eBook it's all about the data Learn how to get the most from your customer behavior data and capitalize on each interaction with them in this e-book. You’ll discover how a customer data...
by Laura Bacher | Feb 8, 2021 | Customer Engagement, E-Book, Microsoft
E-BOOK Give Your Sales Team the Winning Edge Get my free eBook Help your salespeople spend less time tracking leads, opportunities, and deals and enable them to reach their full potential. Read Give Your Sales Team the Winning Edge: Quick Time to Value with Dynamics...
by Laura Bacher | Feb 8, 2021 | Customer Engagement, E-Book, Microsoft
E-BOOK 6 Strategies to Boost Sales Productivity Get my free eBook a guide to modernising your growing business 92% of sales organisations rank sales engagement platforms as critical to their success. Engaging with buyers who follow a nonlinear customer journey...
