E-BOOK Customer Centricity A key priority across all lines of Business In today’s content and product-saturated marketplace, personalisation is the key to standing apart from the competition. This year, customer centricity is expected to overtake price and product as...
CASE STUDY | CRM CLOUD MIGRATION Decision Inc. completes CRM cloud migration project Decision Inc. has successfully migrated the on-premise customer relationship management (CRM) environment of a global business in the ICT sector to a cloud-based offering. Not only...
E-BOOK Digital Transformation in Sales Evolving the art of customer engagement For sales organisations, customer engagement is about more than touch points, it’s about everything that happens in between personal and digital encounters. It requires an organisation-wide...
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