From ERP Risk
to Strategic Asset
Eazi Access strengthens financial close, reporting accuracy, and system reliability with Dynamics 365 Managed Services.
closures
About Eazi Access
Eazi Access is Africa's market leader in work-at-height and material handling solutions, operating across multiple countries with 22 branches and a centralised distribution centre. The organisation delivers equipment, rental, sales, service and training solutions to a wide range of industries, supporting large-scale operations across the region
Context: Required improved system performance, governance, and support to stabilise Dynamics 365 and enable business-critical operations
What Was Putting the ERP at Risk
01System performance issues impacting critical business processes
02Ineffective support model lacking responsiveness and technical depth
03Heavy reliance on Excel-based process for financial reporting
04Limited governance over system updates, releases, and ISV complexity
05Reactive issue management
06Prolonged process downtime during month-end close process
How Decision Inc. Delivered
- Updates and patching
- Roadmap planning
- Issue tracking
- Visibility
- Consistent resolution
- Reduced reliance on Excel
- Development
- Testing
- Release management
- Regular enhancement cycles
- Business-aligned evolution
- Adoption
- Confidence across teams
Proactive System Optimisation
Introduced forward-looking system management aligned to Microsoft best practices, including updates, patching, and roadmap planning
Centralised support
Implemented a structured support framework enhancing issue tracking, visibility, and consistent resolution
Finance Process Enhancements
Built in-system reporting capabilities to reduce reliance on Excel
Azure DevOps Governance
Established structured development, testing, and release management processes using Azure DevOps
Continuous Improvement Framework
Enabled regular enhancement cycles and business-aligned system evolution
User Enablement & Training
Delivered targeted training and support to improve user adoption and confidence across teams
What Eazi Access Now Has
40% faster month-end close (reduced from 7 days to 4 days)
Reduced downtime during critical business periods
Improved reporting accuracy through in-system reporting
Greater transparency and alignment across IT and business teams
Reduced manual effort, enabling teams to focus on analysis and strategic work
"Decision Inc. kept us focused on the future rather than fixing the past, enabling proactive planning and continuous optimization."
The Technology
Is Your ERPWorking for You?
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