About Bidvest Steiner
Bidvest Steiner is a leading service-oriented organisation providing hygiene rental equipment, office consumables, deep cleaning, and pest control services across South Africa. They serve various sectors including government, medical, recreational, hospitality, and corporate facilities.
As a business that depends on field auditors visiting client sites daily, operational efficiency and data accuracy are critical to Bidvest Steiner's ability to maintain its service standards and grow its footprint across South Africa.
The Challenge
Bidvest Steiner faced several operational challenges that were limiting their efficiency and hindering scalability. Without a unified system connecting scheduling, data, and field operations, the business was absorbing unnecessary costs and delays across the board.
- Inefficient scheduling and resource allocation - manual work order scheduling created delays and led to underutilised field resources
- Manual data handling and entry - reliance on manual processes for managing audit tickets and contracts increased error risk and slowed workflows
- Operational delays in non-conformance management - without a streamlined system, response times were slow, impacting service quality
- No offline capability - field auditors had no ability to capture data in areas without internet connectivity
- Disconnected systems - no integration between scheduling, data, reporting, SharePoint, and PowerBI
With Dynamics 365 Field Service, Bidvest Steiner now has streamlined field service operations, real-time insights, and a new standard for customer experience.
