Digital Procedure
Booking Platform
Empowering Surgeons with Accurate, Real-Time Procedure Bookings Through Dedicated Portal
Score (NPS)
About Zimmer Biomet
Founded in 1927, Zimmer Biomet is a global medical technology leader specialising in the design, manufacture, and marketing of musculoskeletal healthcare products, including joint replacement, orthopaedic surgical tools, and digital health solutions.
Context: Improving booking accuracy, reducing manual administration, and enhancing coordination between surgeons, customers, and internal operations teams.
What Was Holding Bookings Back
01Surgeons faced difficulties booking procedures in advance, leading to low service levels and inefficiencies.
02Inaccurate information caused miscommunications, modified cases, and incorrect product shipments, impacting customer experience and revenue.
03Late and missed bookings disrupted operations, doubling processing time and creating unnecessary rework.
How Decision Inc. Delivered
Self-Service Booking Portal
Created a user-friendly platform for surgeons and customers, serving as the single source of truth for all bookings.
Enhanced Scheduling with Calendar View
Enabled users to easily view and manage existing bookings for better planning and coordination.
Seamless SAP Integration
Ensured increased security and data accuracy by integrating booking data with SAP.
Real-Time Synchronisation
Enabled instant updates on booking status changes between SAP, myCase, and the customer portal to prevent miscommunications.
What Zimmer Biomet Now Has
Improved booking accuracy and visibility, reducing errors, duplicate bookings, and the need for remediation.
Higher adoption of the booking portal, with more surgeons using the platform for a seamless scheduling experience.
Increased efficiency and user satisfaction, saving time for both customers and surgeons while enhancing the overall experience.
“We have now delivered the solution and countless updates and improvements which have gone above and beyond our original requirements. PC have been professional, collaborative and most of all, enjoyable! We’ve had challenges along the way like any project, however the goal was always in sight and without them, we would never have achieved what we have to date. Look forward to a productive year.”
The Technology
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