Dynamics 365
Customer Engagement
Power end-to-end customer engagements across the entire customer journey.
The All-In-One CRM for your Growing Business Needs.
Support you customers and your business needs in a rapidly changing world with the next generation of CRM solutions.
Dynamics 365 Customer Engagement Applications
End-to-end customer engagements across the entire customer journey.

Marketing
Increase customer demand. Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends.

Sales
Win more deals. Find and build stronger relationships. Improve productivity and performance. Get a single view of customers.

Customer Service
Build brand affinity and customer loyalty. Empower your teams to deliver seamless, personalized experiences.

Field Service
Resolve service issues. Deliver exceptional customer experiences. Dispatch the right resource at the right time to the right place.

Artificial Intelligence
Bring together the art and science of selling. Engage buyers like never before with seller intuition and AI working in concert.

Mixed Reality
Help employees work together, improve training and sell faster by showcasing and customising products.
Dynamics 365 Customer Engagment Accelerators
Rapidly deploy accelerated solutions specific to your industry.

Automotive
The Automotive Accelerator empowers you to manage deals, sales contracts, specifications, fleet, warranties, inspection, test drives, branding, business, customer-vehicle relationship, vehicle and equipment, lead, service, after-sales management and PowerBI reporting.

Banking & FSI
The Banking Accelerator is focused on Retail & Commercial Banking scenarios to optimize customer experiences, improve collaboration, and gain new customer insights. Includes sample apps to jump-start your app development, dashboards, and customer journeys.

Higher Education
The Higher Education Accelerator empowers you to manage students, student portal, faculty, courses, test scores, grants, scholarships, internships, accomplishments, dashboards and Power BI reporting for rapid development of solutions for Higher Education institutions.

Nonprofit
The Nonprofit Accelerator empowers you to constituent management, fundraising, awards, program delivery, impact tracking, donor commitments, designations, transactions, awards, disbursements, delivery frameworks, results, indicators and benefit recipients.

Healthcare
The Health Accelerator enables you to create new use cases and workflows using a FHIR-based data model. Including industry compliance management with standards for HIPAA and HITRUST, care team visualisation, patient timeline and integration to 3rd party EMR and EHR systems.
Rapid CRM Deployments
Make smarter decisions and take actions that drive your business.
Essential CRM
Out-of-the-box CRM rapidly deployed
Fast track your business and grow even faster. Get going instantly with guided setup. Get all the essentials so you can track leads, opportunities, contacts, accounts, customer cases and dashboards.
Professional CRM
Complete CRM for
teams of any size
Track your leads, opportunities and customer cases, as well as manage marketing campaigns, contracts, orders and more. Get real-time business insights with accurate forecasts, reports and dashboards.
Enterprise CRM
Deeply customisable CRM for your business
Automate business processes using workflow and approvals, tailor CRM to your company with custom record types and integrate with any system using web services API.
Intelligent CRM
Unlimited CRM power and support
Tailor CRM to fit your business by building unlimited custom apps and creating custom processes with Artificial Intelligence and Machine Learning.
Trusted by global businesses







What is CRM?
CRM stands for customer relationship management. It’s a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data.

Why use Dynamics 365 for CRM?
With Dynamics 365 you get a flexible solution that’s customizable to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business, or use multiple CRM tools that work together as a powerful integrated solution.