Power end-to-end customer engagements across the entire customer journey.
The All-In-One CRM for your Growing Business Needs.
Support you customers and your business needs in a rapidly changing world with the next generation of CRM solutions.
Dynamics 365 Customer Engagement Applications
End-to-end customer engagements across the entire customer journey.
Increase customer demand. Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends.
Win more deals. Find and build stronger relationships. Improve productivity and performance. Get a single view of customers.
Build brand affinity and customer loyalty. Empower your teams to deliver seamless, personalized experiences.
Resolve service issues. Deliver exceptional customer experiences. Dispatch the right resource at the right time to the right place.
Bring together the art and science of selling. Engage buyers like never before with seller intuition and AI working in concert.
Help employees work together, improve training and sell faster by showcasing and customising products.
Dynamics 365 Customer Engagment Accelerators
Rapidly deploy accelerated solutions specific to your industry.
The Automotive Accelerator empowers you to manage deals, sales contracts, specifications, fleet, warranties, inspection, test drives, branding, business, customer-vehicle relationship, vehicle and equipment, lead, service, after-sales management and PowerBI reporting.
Banking & FSI
The Banking Accelerator is focused on Retail & Commercial Banking scenarios to optimize customer experiences, improve collaboration, and gain new customer insights. Includes sample apps to jump-start your app development, dashboards, and customer journeys.
The Higher Education Accelerator empowers you to manage students, student portal, faculty, courses, test scores, grants, scholarships, internships, accomplishments, dashboards and Power BI reporting for rapid development of solutions for Higher Education institutions.
The Nonprofit Accelerator empowers you to constituent management, fundraising, awards, program delivery, impact tracking, donor commitments, designations, transactions, awards, disbursements, delivery frameworks, results, indicators and benefit recipients.
The Health Accelerator enables you to create new use cases and workflows using a FHIR-based data model. Including industry compliance management with standards for HIPAA and HITRUST, care team visualisation, patient timeline and integration to 3rd party EMR and EHR systems.
Rapid CRM Deployments
Make smarter decisions and take actions that drive your business.
Out-of-the-box CRM rapidly deployed
Fast track your business and grow even faster. Get going instantly with guided setup. Get all the essentials so you can track leads, opportunities, contacts, accounts, customer cases and dashboards.
Complete CRM for
teams of any size
Track your leads, opportunities and customer cases, as well as manage marketing campaigns, contracts, orders and more. Get real-time business insights with accurate forecasts, reports and dashboards.
Deeply customisable CRM for your business
Automate business processes using workflow and approvals, tailor CRM to your company with custom record types and integrate with any system using web services API.
Unlimited CRM power and support
Tailor CRM to fit your business by building unlimited custom apps and creating custom processes with Artificial Intelligence and Machine Learning.
Trusted by global businesses
What is CRM?
CRM stands for customer relationship management. It’s a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data.
Why use Dynamics 365 for CRM?
With Dynamics 365 you get a flexible solution that’s customizable to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business, or use multiple CRM tools that work together as a powerful integrated solution.