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Dynamics 365

Customer Engagement

Power end-to-end customer engagements across the entire customer journey. 

The All-In-One CRM for your Growing Business Needs.

Support you customers and your business needs in a rapidly changing world with the next generation of CRM solutions.

Dynamics 365 Customer Engagement Applications

End-to-end customer engagements across the entire customer journey.

Marketing

Increase customer demand. Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends.

Sales

Win more deals. Find and build stronger relationships. Improve productivity and performance. Get a single view of customers.

Customer Service

Build brand affinity and customer loyalty. Empower your teams to deliver seamless, personalized experiences.
 

Field Service

Resolve service issues. Deliver exceptional customer experiences. Dispatch the right resource at the right time to the right place.

Artificial Intelligence

Bring together the art and science of selling. Engage buyers like never before with seller intuition and AI working in concert.
 

Mixed Reality

Help employees work together, improve training and sell faster by showcasing and customising products.
 

Dynamics 365 Customer Engagment Accelerators

Rapidly deploy accelerated solutions specific to your industry.

Automotive

The Automotive Accelerator empowers you to manage deals, sales contracts, specifications, fleet, warranties, inspection, test drives, branding, business, customer-vehicle relationship, vehicle and equipment, lead, service, after-sales management and PowerBI reporting.

Banking & FSI

The Banking Accelerator is focused on Retail & Commercial Banking scenarios to optimize customer experiences, improve collaboration, and gain new customer insights. Includes sample apps to jump-start your app development, dashboards, and customer journeys.

Higher Education

The Higher Education Accelerator empowers you to manage students, student portal, faculty, courses, test scores, grants, scholarships, internships, accomplishments, dashboards and Power BI reporting for rapid development of solutions for Higher Education institutions.

Nonprofit

The Nonprofit Accelerator empowers you to constituent management, fundraising, awards, program delivery, impact tracking, donor commitments, designations, transactions, awards, disbursements, delivery frameworks, results, indicators and benefit recipients.

Healthcare

The Health Accelerator enables you to create new use cases and workflows using a FHIR-based data model. Including industry compliance management with standards for HIPAA and HITRUST, care team visualisation, patient timeline and integration to 3rd party EMR and EHR systems.

Rapid CRM Deployments

Make smarter decisions and take actions that drive your business.

R

Essential CRM

Out-of-the-box CRM rapidly deployed

Fast track your business and grow even faster. Get going instantly with guided setup. Get all the essentials so you can track leads, opportunities, contacts, accounts, customer cases and dashboards.

Professional CRM

Complete CRM for
teams of any size

Track your leads, opportunities and customer cases, as well as manage marketing campaigns, contracts, orders and more. Get real-time business insights with accurate forecasts, reports and dashboards.

Enterprise CRM

Deeply customisable CRM for your business

Automate business processes using workflow and approvals, tailor CRM to your company with custom record types and integrate with any system using web services API.

Intelligent CRM

Unlimited CRM power and support

Tailor CRM to fit your business by building unlimited custom apps and creating custom processes with Artificial Intelligence and Machine Learning.

Trusted by global businesses

What is CRM?

CRM stands for customer relationship management. It’s a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data.

Why use Dynamics 365 for CRM?

With Dynamics 365 you get a flexible solution that’s customizable to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business, or use multiple CRM tools that work together as a powerful integrated solution.

All CRM products include

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Data security

GDPR compliant

24/7 support

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58 data centers

Office 365 integration

iOS + Android mobile apps

99.9 percent uptime SLA

300+ apps & integrations

Get In Touch

Let us assist you with your Dynamics 365 Customer Engagement Journey

Waterfall Corporate Campus, 74 Waterfall Drive, Waterfall City

+27 11 025 2300