Solution overview
Industry
Manufacturing
Solution
SAP Datasphere, SAP BW Bridge, SAP Analytics Cloud
Location
South Africa
Client
RCL FOODS Sugar and Milling is a division of RCL FOODS, a leading South African food producer with a diverse portfolio spanning sugar, milling, baking, consumer products, and pet foods.
Requirement
RCL FOODS Sugar and Milling faced a critical need to transform its data management and analytics capabilities to keep in pace with the evolving demands of the business.
The Client
RCL FOODS Sugar and Milling is part of RCL FOODS who is a leading South African food producer with a diverse portfolio spanning across key categories, including sugar, milling, baking, consumer products and pet foods.
RCL FOODS is known for delivering quality products under a range of popular brands and operates a robust supply chain that extends from raw material sourcing through manufacturing to distribution. With a focus on innovation and sustainability, RCL FOODS Sugar and Milling continually seeks to optimise its operations and improve efficiencies in its data management and reporting processes.

The Requirement
RCL FOODS Sugar and Milling faced a critical need to transform its data management and analytics capabilities to keep in pace with the evolving demands of the business.
Demands for information from internal as well as external parties are increasing on an ongoing basis. The current BI reporting available in the RCL FOODS Sugar business unit is primarily operationally focused. The recent changes in the business landscape and new requirements have put an even bigger focus on the value of insights and intelligence which necessitates the renewed drive on BI adoption and maturity in the business unit.

BI is deemed to be an integral part of the operations and seen as a key component in ensuring the delivery of the business unit strategy.
The functionality of the current BI toolsets do not support the future BI vision to move the business unit from operationally focused reporting to the next level of BI maturity that includes predictive, prescriptive, and cognitive analytics to enable the business unit to make strategic decisions quicker within in an ever-changing environment.
The Solution
After evaluating various options, RCL FOODS Sugar and Milling selected Decision Inc. as their ideal implementation partner. Together with SAP, they identified SAP Datasphere, SAP BW Bridge and SAP Analytics Cloud as the best solutions for their data challenges. SAP Datasphere’s unique ability to integrate SAP and non-SAP data sources on a single cloud platform provided the scalability and seamless integration RCL FOODS Sugar and Milling needed.
Key features, like the “spaces” concept within Datasphere, enabled both IT and business users to collaborate on data models seamlessly, allowing broader accessibility to data insights across the organisation. Importantly, SAP Datasphere’s compatibility with existing SAP BW functionality through the Bridge ensured that RCL FOODS Sugar and Milling could transition to the cloud while at the same time retaining legacy development investment done in SAP BW.
Combined with SAP Analytics Cloud, the solution offers the ideal platform to support a powerful, user-friendly interface for unified planning, reporting, and predictive analytics. This robust architecture will empower RCL FOODS Sugar and Milling to foster a data-driven, collaborative, and agile environment ready to meet the demands of the future.
Implementation Approach
A well-documented framework, open and transparent communication with the client, strong stakeholder collaboration, and a shared understanding of objectives created a solid foundation for the project. This comprehensive management approach—supported by a RACI framework and technical knowledge transfer — ensured timely deliverables and a positive team dynamic throughout the project lifecycle.
The client’s preparation and in-depth understanding of their environment enabled timely discussions and effective problem-solving. Internal documentation reviews and delivery checks by Decision Inc. ensured high-quality solution delivery.
Effective project management, with clearly defined timelines and responsibilities, kept the entire team focused and on task. The phased project approach lays the foundation and necessary building blocks for the rest of the development phases to come.

The Outcome
Today, RCL FOODS Sugar and Milling operates a streamlined, centralised cloud infrastructure with SAP Datasphere and SAP BW Bridge, which enables access to relevant information across business units. The “spaces” feature allows end-users to manage data independently while maintaining strong governance, empowering faster, data-driven decision-making across the organisation and allowing IT teams to focus on more complex analytics tasks.
The solution enables the following benefits:
The unified cloud platform enables faster, more accurate reporting and frees resources, allowing RCL FOODS Sugar and Milling to allocate more time and budget to high-impact projects.
Single point of entry with full integration between models (eliminating the repetitive manual actions for Excel and PowerPoint). This also allows the team to drive the unit’s strategy of storyboarding & automation of management accounts, and dashboards that will assist in cost and management meetings. The commercial team will be able to focus on optimisation & cost leadership.
Increased opportunity for self-service, increasing agility, collaboration, sharing of models and reduction in key IT staff dependency level for development.
Future proof BI solution that is aligned with SAP’s future BI roadmap.
Deeper insights to deliver business value and identify BIC (Best in Class) initiatives by analysing big data sets & focusing in on all cost drivers.
The commercial team can develop dashboards & graphs once which will automatically update through the BI platform which takes away repetitive compilation actions.
Supporting the EXCO to make real-time strategic decisions by providing key insights.
Planning, BI, Predictive & Augmented capabilities in one solution.
Looking forward
For organisations considering SAP Datasphere and SAP BW Bridge, this solution goes beyond simplifying data management. By unifying diverse data sources within a scalable cloud platform, it reduces data silos, speeds up reporting, and enhances organisation-wide data access. This empowers both business users and IT teams to collaborate effectively, leading to faster, more informed decision-making—a competitive advantage in today’s data-driven landscape.

About Decision Inc.
Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.
We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.
We achieve this by leveraging the world’s best technology to drive our client’s business ambitions forward into tomorrow’s reality. Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams – Functional and Specialist Consulting, Development, and Engineering teams.
Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery.
To find out more about our SAP Datasphere offering view here.