ERP Workflow
Optimisation
Bidvest Vericon improved governance, approval efficiency, and operational control by embedding workflow automation within its ERP environment
workflows per month
About Bidvest Vericon
Bidvest Vericon, a South African warehouse management solutions provider within the Bidvest Group, delivers specialised warehousing and logistics services across multiple industries. The organisation operates in a high-volume transactional environment where accuracy, control, and operational efficiency are critical to profitability and service delivery.
Context: Implementing workflow automation within Microsoft Dynamics 365 Business Central to improve approvals, control, and efficiency.
What Was Slowing Approvals Down
01Manual approval processes created delays and operational bottlenecks.
02Limited visibility into transaction status and approval workflows.
03Lack of clear control over approval authority and decision-making accountability.
04High risk of manual errors impacting financial and operational accuracy.
05Inefficient communication across stakeholders involved in approvals.
06Inconsistent governance across business processes.
How Decision Inc. Delivered
ERP-Native Workflow Automation
Implemented an embedded workflow engine in Dynamics 365 Business Central to digitise and standardise approval processes across finance and operations.
End-to-End Approval Orchestration
Designed structured workflows that route transactions through defined roles including originators, approvers, and decision-makers, ensuring accountability and traceability.
Automated Trigger-Based Workflows
Enabled workflows to initiate automatically when documents or transactions are created, removing manual initiation and delays.
Rules-Based Routing and Escalation
Configured intelligent routing logic to assign approvals dynamically and escalate delayed tasks, ensuring continuity of operations.
Exception-Driven Processing Model
Automated standard transactions while isolating exceptions for human intervention, improving efficiency and focus.
Integrated Audit and Control Visibility
Embedded tracking and logging capabilities to provide full transparency into approvals, changes, and decision history.
What Bidvest Vericon Now Has
Reduction of 121 manual workflows per month, delivering annual savings of approximately R135,000.
Improved accountability and governance across approval processes.
Increased visibility into transaction lifecycle and approval status.
Reduced manual errors and improved data accuracy.
Streamlined and standardised operational workflows.
Improved communication and coordination across teams.
Enhanced system control, scalability, and reliability.
“Decision Inc. has been a strong addition to the team, responding quickly to support Vericon and consistently adding value. Their Business Central knowledge is highly impressive and brings confidence to delivery.”
The Technology
Ready to AutomateYour Approvals?
Talk to our team about embedding workflow automation inside Dynamics 365 Business Central.
