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The Total Economic Impact of Microsoft Dynamics 365

Total Economic Impact

Finance And Microsoft Dynamics 365 Supply Chain Management

Forrester has constructed a Total Economic Impact™ (TEI) framework for those organisations considering implementing Microsoft Dynamics 365 Finance and Microsoft Dynamics 365 Supply Chain Management.

The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact that Microsoft Dynamics 365 can have on an organisation.

Microsoft Dynamics 365 for Finance and Supply Chain Management are business applications which form an enterprise resource planning (ERP) solution. That is delivered as a service from the cloud that customers use to operate the core of their businesses. Microsoft contracted Forrester Consulting to conduct a Total Economic Impact™ (TEI) study as well as examine the potential return on investment (ROI) enterprises may realise by deploying Dynamics 365. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Dynamics 365 on their organisations.

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What’s Inside?

To better understand the benefits, costs, and risks associated with this investment. Forrester interviewed seven customers with years of experience using Microsoft Dynamics 365 Finance and Microsoft Dynamics 365 Supply Chain Management. Each customer’s use case varied, but all adopted Dynamics 365 to replace aging, siloed ERP systems that offered bad user experiences. For many interviewees, a new ERP was not a choice — their legacy systems were failing to meet capability and performance needs as their businesses grew. All seven organisations desired a cloud ERP. That have top tier capabilities that could be rolled out in modules to accelerate deployment and avoid potential disruption. By moving to the cloud and staying up-to-date, organisations also sought to permanently reduce the cost and pain of systems administration.

Global State of Customer Service

By downloading this ebook your will learn what these seven interviewed organisations indicated as key

  • benefits of enhanced data,
  • business insights,
  • operations efficiency,
  • and productivity improvements among many others.

Interviewees indicated that with Dynamics 365, they had undergone key business transformation that they hoped would drive growth and market leadership for many years to come.


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