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Dynamics 365

Field Service

Resolve service issues the first time, every time

Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place with all the tools to succeed the first time.

Deliver service proactively

Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.

Schedule resources intelligently

Dispatch technicians when and where they’re needed most, delivering exceptional on-site customer experiences while optimizing your resources and costs.


Ensure a first-time fix

Give your technicians the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.

Deliver service proactively

  • Prevent service calls by remotely detecting and resolving issues
  • Transform your business from a cost center to a profit center
  • Get a 360-degree view of customer assets
  • Provide a predictable service that increases customer satisfaction
  • Gain customer insights by automatically sending personalized surveys after field service calls

Schedule resources intelligently

  • Dispatch the right technician at the right time
  • Seamlessly triage calls and dispatch technicians
  • Better manage resource assignments
  • Optimize technician resources with automatic scheduling
  • Effectively manage asset history to keep technicians up to date

Ensure a first-time fix

  • Give technicians access to in-context help using Dynamics 365 Guides
  • Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls
  • Continue to track all service activity, even when offline
  • Empower technicians in the field to manage work orders and appointment schedules
  • Let bots help technicians locate customer and product

Work order life cycle


Work order management

Scheduling and dispatch tools


Communication tools

Asset management

Inventory management

Preventative maintenance

Billing capabilities

Route optimisation


Time tracking

Self-service portal

Mobile application

Analytics and reporting

Watch Dynamics 365 Field Service videos


Dynamics 365 Field Service

Optimize resource scheduling, enable field technicians, and deliver on customer expectations with core field service capabilities.


Per user/month


Get In Touch

Let us assist you with your Dynamics 365 for Field Service Journey

Waterfall Corporate Campus, 74 Waterfall Drive, Waterfall City

+27 11 025 2300