Dynamics 365
Artificial Intelligence
Make the benefits of AI a reality for your business
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Clear a path toward digital transformation with AI, regardless of your organisation’s expertise. Whether your focus is on accelerating a single process or disrupting your entire industry, get there by making AI accessible and useful throughout your business.
Dynamics 365 Artificial Intelligence Applications
Bring together the art and science of selling.
Dynamics 365 Sales Insights
Increase sales and improve decision making with AI-powered insights fueled by customer data.
Dynamics 365 Customer Insights
Gain a 360-degree view of customers and discover insights that drive personalized customer experiences.
Dynamics 365 Customer Service Insights
Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.
Dynamics 365 Virtual Agent
Resolve customer issues quickly with intelligent, adaptable virtual agents.
Dynamics 365 Sales Insights
Bring together the art and science of selling. Engage buyers like never before with seller intuition and AI working in concert.
- Plan and predict sales objectively
- Focus on the rights buyers
- Make connections
- Build trust
- Monitor relationships
- Work from anywhere
- Automate to free up time
- Communicate at the right moment
- Coach more effectively
- Make strategic decisions
Dynamics 365 Customer Insights
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real-time.
- Deliver personalized experiences
- 360-degree view of your customers
- Get a holistic view of customers
- Discover insights and take action
- Adapt and extend the solution for your needs
- Rely on a productive and trusted platform
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights. Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas for growth and improve productivity with innovative AI capabilities and features.
- Improve customer satisfaction
- Increase operational efficiency
- Gain comprehensive visibility
- Make the benefits of AI real for your business
Dynamics 365 Virtual Agent for Customer Service
One package combining Power Virtual Agents and Dynamics 365 Customer Service Insights enabling customer service teams to easily identify and automate common support issues using intelligent chatbots – all without having to write code.
- Make the benefits of AI real for your business
- Create customer service virtual agents quickly and easily
- Make better decisions and proactively improve customer satisfaction
- Empower virtual agents to take action with Power Automate integration
