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Dynamics 365

Artificial Intelligence

Make the benefits of AI a reality for your business

Clear a path toward digital transformation with AI, regardless of your organisation’s expertise. Whether your focus is on accelerating a single process or disrupting your entire industry, get there by making AI accessible and useful throughout your business.

Dynamics 365 Artificial Intelligence Applications

Bring together the art and science of selling.

Dynamics 365 Sales Insights

Increase sales and improve decision making with AI-powered insights fueled by customer data.

Dynamics 365 Customer Insights

Gain a 360-degree view of customers and discover insights that drive personalized customer experiences.

Dynamics 365 Customer Service Insights

Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.

Dynamics 365 Virtual Agent

Resolve customer issues quickly with intelligent, adaptable virtual agents.

 Dynamics 365 Sales Insights

Bring together the art and science of selling. Engage buyers like never before with seller intuition and AI working in concert.

  • Plan and predict sales objectively
  • Focus on the rights buyers
  • Make connections
  • Build trust
  • Monitor relationships
  • Work from anywhere
  • Automate to free up time
  • Communicate at the right moment
  • Coach more effectively
  • Make strategic decisions

 Dynamics 365 Customer Insights

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real-time.

  • Deliver personalized experiences
  • 360-degree view of your customers
  • Get a holistic view of customers
  • Discover insights and take action
  • Adapt and extend the solution for your needs
  • Rely on a productive and trusted platform

 Dynamics 365 Customer Service Insights

Make better decisions and proactively improve customer satisfaction with AI-driven insights. Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas for growth and improve productivity with innovative AI capabilities and features.

  • Improve customer satisfaction
  • Increase operational efficiency
  • Gain comprehensive visibility
  • Make the benefits of AI real for your business

 Dynamics 365 Virtual Agent for Customer Service

One package combining Power Virtual Agents and Dynamics 365 Customer Service Insights enabling customer service teams to easily identify and automate common support issues using intelligent chatbots – all without having to write code.

  • Make the benefits of AI real for your business
  • Create customer service virtual agents quickly and easily
  • Make better decisions and proactively improve customer satisfaction
  • Empower virtual agents to take action with Power Automate integration

Watch Dynamics 365 AI videos

Pricing

Dynamics 365 Sales Insights


$50

Per user/month

Includes 3 hours/user/month of conversation intelligence

Dynamics 365 Customer Insights


$1,500

Per tenant/month

Includes 100,000 profiles

Dynamics 365 Customer Service Insights


$75

Per user/month

Up to 100,000 cases per license

Dynamics 365 Virtual Agent


$1,100

Per tenant/month

Includes 2,000 Power Virtual Agents Sessions

Get In Touch

Let us assist you with your Dynamics 365 for AI Journey

Waterfall Corporate Campus, 74 Waterfall Drive, Waterfall City

+27 11 025 2300