About OFS
OFS (Operations Feedback Systems) is an Australian-headquartered software company helping manufacturers in over 30 countries to produce more with less. Since 2006, its analytics platform has helped operators, supervisors, and senior leaders in manufacturing gain clear, real-time visibility into performance - enabling faster decisions and stronger outcomes on the production floor.
With a customer base including Dulux, Asahi Beverages, Bega, nudie, AstraZeneca, Twinings, and Electrolux, OFS wanted to stay ahead of rising expectations around artificial intelligence by embedding generative AI directly into its product suite.
The Challenge
As manufacturers increasingly look to their software partners for AI capabilities, OFS recognised the need to rapidly build a GenAI experience that delivered practical, real-world value. While OFS already had an in-house engineering team, it turned to Decision Inc. for support in validating the concept, developing a secure architecture, and accelerating its roadmap to MVP.
- Rapidly build a GenAI experience that delivers practical, real-world value - not AI for the sake of AI
- Securely integrate with existing OFS architecture while maintaining customer data privacy standards
- Scale from proof-of-concept into production with confidence and performance guarantees
- Build internal knowledge and capability within the OFS engineering team throughout the process
- Go to market faster than traditional development timelines would allow
"Manufacturers are under enormous pressure to do more with less, and they're asking smart questions about how AI can help. Our goal was to build something meaningful, not gimmicky. We didn't want AI just for the sake of AI - we wanted it to solve real problems." - James Magee, CEO, OFS
