Solution overview
Industry
Restaurant & Hospitality
Solution
Modern Data PLatform
Location
Client
The client is a renowned South African seafood restaurant chain, boasting a global presence with over 203 stores across various countries including Dubai, Saudi Arabia, and Egypt.
Requirement
The client needed a unified, scalable data platform to replace fragmented systems, eliminate manual processes, improve data quality, and enable near real-time reporting to support faster, data-driven decisions across its global operations.
Client Overview
The client, a renowned seafood restaurant chain, boasts a global presence with over 203 stores across various countries including Dubai, Saudi Arabia, and Egypt. Originating in South Africa, the chain is acclaimed for its high-quality seafood offerings and commitment to sustainability. Their menu features a diverse array of meticulously prepared dishes, ranging from grilled fish to sushi rolls. Their welcoming atmosphere caters to a wide range of preferences and occasions, from casual lunches to celebratory gatherings.
the requirement
The client grappled with a complex data landscape characterised by disparate Point of Sale (POS) systems across their global network. This decentralised architecture led to fragmented data silos, validation issues, and data governance concerns. Manual processes for data consolidation and reporting compounded the challenge, consuming valuable time and resources while limiting scalability and agility. These inefficiencies hampered operational efficiency, compromised data integrity, and hindered the organisation’s ability to make timely, data-driven decisions essential for sustained growth and competitiveness.
The pressing need for a unified data solution became apparent as the client sought to optimise operations, enhance data governance, and drive growth in new markets. They initiated a quest for a partner to provide support in the following key areas:
POS System Overview: Assessing information systems architecture to determine the optimal system architecture and roadmap for future development.
Data Governance: Establishing data policies and guidelines to ensure the reliability, accessibility, and security of data throughout the organisation.
Data Extraction: Streamlining the flow of information from source systems to the data lake and analytics platforms to ensure accurate and timely data acquisition.
Data Transformation & Storage: Defining the transformation process and rules essential for processing data in the data warehouse, ensuring its readiness and structured format for consumption.
Data Reporting: Utilising data to generate actionable insights that enhance organisational value, enabling informed decision-making and fostering a data-driven operational approach.
THE SOLUTION
To address the company’s complex data challenges, Decision Inc. proposed a comprehensive Modern Data Platform solution tailored to their specific needs and objectives. Leveraging Microsoft Azure technologies, the solution was designed to centralise data, streamline processes, and empower informed decision-making across the organisation.
Tools used:
• Azure Databricks: A unified analytics platform built on top of Apache Spark for big data processing and machine learning workloads.
• Unity Catalog: A tool for managing metadata and data lineage across various data sources within an organization.
• Azure Data Factory: A cloud-based data integration service that allows users to create, schedule, and orchestrate data pipelines.
• Azure Data Lake Storage: A scalable and secure cloud storage service for big data analytics workloads, designed to handle large volumes of structured and unstructured data.
The outcome
CENTRALISED DATA REPOSITORY
The client gained a centralised repository for global data, facilitating efficient data management and enabling agile decision-making.
NEAR REAL-TIME REPORTING
They client transitioned from reactive to proactive decision-making with near real-time reporting capabilities, enabling swift responses to market dynamics.
ENHANCED DATA INTEGRITY
Robust governance frameworks ensured data integrity and compliance, fostering trust in data assets and enhancing decision-making processes.
STRATEGIC RESOURCE ALLOCATION
With streamlined processes and enhanced data accessibility, Ocean Basket’s team redirected their efforts towards strategic initiatives aimed at enhancing organisational performance and customer satisfaction.
About Decision Inc.
Decision Inc. is a global leader in information-driven transformation with a core focus on data, digital and performance intelligence.
Our expertise in technology and industry specialisations have enabled us to help companies around the world make better decisions faster.
Our emphasis on local excellence and global scale enables us to bring clients best of breed technology solutions that enable significant improvement whilst leveraging our Global Research and Innovation teams to accelerate the time to insight. Our local consulting teams are experts in the implementation, support, and execution of these solutions and work with our clients to deliver real results and improvement.