Start your Cloud Journey by Analysing your On-premises Solution and Cloud Migration Options


Migration Assessment

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A migration assessment is the first step to helping you understand the value of cloud migrations and how to get there.

The end of Mainstream Support for On-Prem Dynamics Customer Engagement was announced in January 2021 and the product will only benefit from extended support until January 2026.

As regulations are updated the risk of exposure to compliance and security risks increases. More importantly, migrating, allows you to fully reap the benefits associated with a move to the cloud. There are several potential cost savings associated with not managing servers and large IT teams with the added burden of making ongoing periodic upgrades.

From a performance perspective, Dynamics 365 offers a modern web platform and allows integration with Microsoft 365, Microsoft Azure, and the Microsoft Power Platform.

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Migrating to Dynamics 365 will give you


Flexibility and scalability to grow


Access unified real-time data


Improve security, privacy, and reliability

Decision Inc., with a wealth of experience designing and deploying Dynamics 365 Customer Engagement solutions is one of a select few Microsoft Partners that have been onboarded and approved as a Migration Assessment Partner and has to date completed several assessments.

The Economic Benefits of a Migration to the Cloud


Approach and Deliverables


Based on environment size and complexity, Migration Assessments can be applied in both a Standard and Advanced Model.

Larger organisations or those with anticipated complex migrations may benefit from the additional components of the Advanced Migration Assessment.

Standard Migration Assessment (SMA)

    • Current build version
    • Models installed
    • Modification level
    • Code upgrade – time investment
    • ISV solution overview
    • Customisation assessments
    • Forms refactoring
    • Integration assessments
    • Data migration/upgrade assessments
    • Reporting and BI assessments
    • Retail/Supply-Chain assessments

Advanced Migration Assessment 

(Includes SMA plus)

    • Business Value Analysis (BVA)
    • Deprecation plan
    • Envisioning
    • Functional assessments
    • Industry accelerators
    • Industry best practices
    • Integration options
    • Migration plan
    • Proof of Concept
    • Reporting

The length and breadth of our experience in delivering fully integrated solutions across the Dynamics 365 Platform coupled with our extensive capabilities in both the Data and Analytics and Power Platform.

Give us the unique ability to not only deliver Migration Assessments of superior quality but to contextualise solution recommendations that are fully integrated in the broader context of an organisations digital strategy.




Global Technology Service Business Migrates from a Multinational CRM Platform to the Cloud.

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The Business Problem

Since the client has grown and expanded over a ten-year period, they had accumulated customer data spread over several disparate systems.

The client had concerns about the quality of their customer data and it was difficult to draw meaningful insights from it. The sales team was running a manual reporting process using spreadsheets. This process was labour-intensive and reduced the time they had to engage with customers.

The client also needed to refocus and consolidate their customer relationship management (CRM) platform allowing their sales, marketing, and customer support teams to get a single view of the customer and derive meaningful insights.

The Solution and Value

Decision Inc. successfully migrated the client’s on-premise CRM environment to the cloud, consolidating sales, marketing, and support systems onto one platform. The new system migrated everything into a centralised customer repository that is accessible from anywhere in the world. Giving the client a 360-degree view of the client interactions.

The cloud-based CRM platform enabled the client to keep data online, up to date, and accessible. They are also able to identify trends from its sales and understand customer sentiment better, track goals and do account planning on an individual basis.

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Get Started with Dynamics 365 Migration

Let us assist you with your Migration Journey

Waterfall Corporate Campus, 74 Waterfall Drive, Waterfall City

+27 11 025 2300