Digital Transformation

Digital transformation is a journey that creates value, solves problems, and empowers people to do their best work.

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Make the most of your digital transformation journey by focusing on empowering people to achieve more with the right technology

The purpose of digital transformation is a process to help your organisation find new ways of generating value. Successful organisations stay focused on unlocking value, whether the impact of that value is incremental or transformative.

Decision Inc. enables orgnaisations to unlock real value – improving productivity, experience and engagement, for their customers, employees and partners.


Engage Your Customers

Your entire customer value chain has an impact on your customer experience, it is vital to transform your ways of doing business to keep up with the ever-increasing client demand.

Empower Your Employees

Employees achieve more when they are empowered with solutions which enable more intelligence, collaboration, automation and flexibility in their workplace.

Change Business Operations

Enabling companies to be more productive improves profitability and unlocks efficiency in the value chain.

Adapt Business Models

Survival depends on adaptation and businesses everywhere need to embrace digital transformation to enable them to differentiate and diversify their product and service offerings.

Our Digital Transformation Solutions

Digital Advisory

Service Design

User Experience (UX)

Business Process Optimisation

Digital Advisory

We use information, technology and experience to increase the value and efficiency of every aspect of your business

Digital transformation has forever changed the nature of competition, the business landscape no longer conforms to traditional structures and your business is under threat from industries and markets which didn’t previously exist.


User Experience

Customer experience is the sum of all experiences which a client encounters when engaging with your business.

These experiences encompass all channels, technologies, products and services – defining how effectively your business ultimately satisfies your customers’ needs.

We integrate user experience, marketing and technology solutions to provide consistently exceptional customer experiences for your users.

Business Process Optimisation

We’re passionate about designing and automating processes to benefit not only the bottom line but also to improve the lives of employees and the customer’s experience.

We design processes and automate business solutions to maximise the benefit of digital transformation not only to your entire organisation but also to your employees and customers. 


Service Design

When we consider the entire ecosystem of actions that users experience while consuming services, it adds value far beyond just a single interface.

Service design is part of the overall experience and a poor overall experience could conceivably detract from the product design you put so much time and effort into.

Service design includes user experience design, but also looks at systematic failure and policies within your business that could be negatively affecting your customers.

Get In Touch

Let us assist you with your Digital Transformation Journey

Waterfall Corporate Campus, 74 Waterfall Drive, Waterfall City

+27 11 025 2300