DIGITAL TRANSFORMATION
Providing your business with the perfect solutions to create seamless customer experiences across your entire customer journey
MAKE THE MOST OF YOUR DIGITAL TRANSFORMATION JOURNEY BY FOCUSING ON EMPOWERING PEOPLE TO ACHIEVE MORE WITH THE RIGHT TECHNOLOGY
In today’s rapidly changing business landscape, uncertainty reigns supreme. Despite the hopes for post-pandemic growth, business leaders are finding themselves grappling with multiple challenges. From the threat of recession and persistent inflation to crises in the supply chain, energy sourcing, and digital skills, today’s business environment is more complex than ever before. Enterprises must be agile and adaptable to succeed in this environment, but it can be challenging to know which initiatives to prioritise and when to implement them. Despite these challenges, digital transformation provides many answers to complex business problems. In fact, Gartner research revealed that 94% of CEOs want to accelerate pandemic-driven digital transformation. Regardless of whether your goal is to save costs, improve margins, grow, or pivot to a reinvented business model, having a solid plan in place is essential.
OUR FOCUS
ENHANCED CUSTOMER EXPERIENCE
Digital transformation drives customer-centricity by leveraging leading technology solutions.
IMPROVED EFFICIENCY
Employees achieve more when they are empowered with solutions which enable more intelligence, collaboration, automation and flexibility in their workplace.
BETTER DECISION MAKING
Access real-time data and advanced analytics, enabling organisations to make data-driven decisions.
ENHANCED AGILITY AND ADAPTABILITY
Be ready to adapt to the rapidly changing business landscape by leveraging cloud infrastructure, scalable platforms, and agile development.
INCREASED INNOVATION
Embracing the latest digital technologies offer new opportunities for innovation and business growth.
OUR DIGITAL TRANSFORMATION SOLUTIONS
Digital Advisory
User Experience (UX)
Business Process Optimisation
Service Design
Managed Services
Cloud Optimisation
DIGITAL ADVISORY
We use information, technology and experience to increase the value and efficiency of every aspect of your business
Digital transformation has forever changed the nature of competition, the business landscape no longer conforms to traditional structures and your business is under threat from industries and markets which didn’t previously exist.
USER EXPERIENCE
Customer experience is the sum of all experiences which a client encounters when engaging with your business.
These experiences encompass all channels, technologies, products and services – defining how effectively your business ultimately satisfies your customers’ needs.
We integrate user experience, marketing and technology solutions to provide consistently exceptional customer experiences for your users.
BUSINESS PROCESS OPTIMISATION
We’re passionate about designing and automating processes to benefit not only the bottom line but also to improve the lives of employees and the customer’s experience.
We design processes and automate business solutions to maximise the benefit of digital transformation not only to your entire organisation but also to your employees and customer
SERVICE DESIGN
We’re passionate about designing and automating processes to benefit not only the bottom line but also to improve the lives of employees and the customer’s experience.
Service design is part of the overall experience and a poor overall experience could conceivably detract from the product design you put so much time and effort into.
Service design includes user experience design, but also looks at systematic failure and policies within your business that could be negatively affecting your customers.
MANAGED SERVICES
We’re passionate about designing and automating processes to benefit not only the bottom line but also to improve the lives of employees and the customer’s experience.
Our Managed Services offering provides a dedicated team of technology experts who become an extension of your business. With our help, you’ll stay ahead of the technology curve and free up your internal resources to focus on core business objectives. From infrastructure management to application support, our team has you covered.
CLOUD OPTIMISATION
Simplify, streamline and reduce the costs of your business systems with our various Cloud Optimisation offerings.
Service design is part of the overall experience and a poor overall experience could conceivably detract from the product design you put so much time and effort into.
Service design includes user experience design, but also looks at systematic failure and policies within your business that could be negatively affecting your customers.
OUR TECHNOLOGY PARTNERS
CUSTOMER SUCCESS STORIES
National Retailer
Global Manufacturer
Cosmetic Giant
INSIGHTS
The Digitalisation of Mining: Document Management – An Easy Win
Blog | Mining | Modern Workplace The Digitalisation of Mining: Document Management - An Easy Win29 March, 2022 Reinhard Burger, Senior Client Partner at Decision Inc. South AfricaMining is the cornerstone of South Africa’s economy. In FY2021 the sector contributed...
SDN: It’s an Evolution Revolution
BLOG SDN: It’s an Evolution Revolution Apr 8,2020 Joshua Ward, Associate Client Partner, Decision Inc. It’s time to remove static and complex issues around a legacy distributed network architecture by abstracting higher-level functionality.Kenneth Research found that...
South Africa Becomes a Cloud-Friendly Environment
BLOG | DIGITAL | MICROSOFTSouth Africa Becomes a Cloud Friendly EnvironmentWilhelm Greef, Business Manager: DigitalWith 77% of South African businesses currently using cloud services in their IT department, the local market is strongly positioned to usher in a new era...
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South Africa
Phone: +27 11 025 2300
Email: [email protected]
United Kingdom
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Australia
Phone: +61 2 9135 2968
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