SAP EPM SUPPORT SERVICE

Ensure your organisation has access to the right skills when they need them.

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ENSURE YOUR ORGANISATION HAS ACCESS TO THE RIGHT SKILLS WHEN THEY NEED THEM.

Supporting SAP EPM requires in depth of knowledge of the software, the underlying technology and financial processes. Our support team is a team of experienced SAP EPM consultants with many years of consulting and system administration experience. Our specialist support team are able to understand user issues and resolve them quickly and efficiently, whilst keeping you informed of progress.

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Often organisation are faced with the challenge of not having an internal support capability that has the combination of relevant skills or experience

Where there are problems, getting access to relevant skills is critical to resolving those problems quickly

The cost of building an internal capability with the required blend of SAP EPM skills can be high

Supporting SAP EPM requires an ongoing commitment to training to ensure skills are current

WHAT IS THE DECISION INC. EPM SUPPORT SERVICE?

The support service is designed to fit between the skills that are readily available and the service offered by SAP.

The service covers functional and technical support of SAP BPC solutions and can include support for SAP BW instances.

The service can be used augment to systems administrators at times of high activity, illness or holiday. It can also provide continuity as roles change within organisations.

The services is there to support the existing solution rather than develop new functionality.

GET STARTED

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THE SUPPORT SERVICE COVERS THE FOLLOWING AREAS:

System Administration

Financial Process Knowledge

SAP Technical & Functional Expertise

Technical Support Administration

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HOW DOES THE EPM SUPPORT SERVICE WORK?

Clients commit to annual support agreement to have access to the support team.

Clients have named contacts within their internal team who can contact the support team and request assistance. The support team respond to these requests and work to resolve issues or answer questions in a timely manner

The service can be adapted to work alongside existing support structures in place. A typical process is that end users of the system contact the internal system administration team who then raise support requests with the support team as required.

The services is there to support the existing solution rather than develop new functionality.