CONSOLIDATION & FINANCIAL REPORTING

Our solution will change the way your team works.

IT’S NOT JUST ABOUT THE TECHNOLOGY, IT’S WHAT YOU DO WITH IT

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Supporting SAP EPM requires in depth of knowledge of the software, the underlying technology and financial processes. Our support team is a team of experienced SAP EPM consultants with many years of consulting and system administration experience. Our specialist support team are able to understand user issues and resolve them quickly and efficiently, whilst keeping you informed of progress.

Analysis & Understanding

Transform the way your company and people use data to bring a competitive advantage

Process & Configuration

Optimise production and maintain safety by delivering tactical, operational, and strategic insights to everyone in the organisation based on their job role and decision making processes.

Managing Change

Managing Change is one of the most important and under-considered aspect of a project. Our group accounting experience means that we understand the data as well as the technology. We are ideally placed to facilitate key change activities such as Communication, Training, Data Migration and Go-Live Support.

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Streamlined Financial Consolidation

Reduced Time & Effort to Report

Improved Confidence in the Financial Results

Visibility & Auditability of all your Data

WHAT IS THE DECISION INC. EPM SUPPORT SERVICE?

The support service is designed to fit between the skills that are readily available and the service offered by SAP.

The service covers functional and technical support of SAP BPC solutions and can include support for SAP BW instances.

The service can be used augment to systems administrators at times of high activity, illness or holiday. It can also provide continuity as roles change within organisations.

The services is there to support the existing solution rather than develop new functionality.

GET STARTED

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THE SUPPORT SERVICE COVERS THE FOLLOWING AREAS:

System Administration

Financial Process Knowledge

SAP Technical & Functional Expertise

Technical Support Administration

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HOW DOES THE EPM SUPPORT SERVICE WORK?

Clients commit to annual support agreement to have access to the support team.

Clients have named contacts within their internal team who can contact the support team and request assistance. The support team respond to these requests and work to resolve issues or answer questions in a timely manner

The service can be adapted to work alongside existing support structures in place. A typical process is that end users of the system contact the internal system administration team who then raise support requests with the support team as required.

The services is there to support the existing solution rather than develop new functionality.