SERVICE DESIGN

A complete systematic view of your customer’s use of your services

MAKE THE MOST OF YOUR DIGITAL TRANSFORMATION JOURNEY BY FOCUSING ON EMPOWERING PEOPLE TO ACHIEVE MORE WITH THE RIGHT TECHNOLOGY

 

Over the last few decades, we’ve transitioned from an economy driven by manufacturing to delivering services. We now live in a subscription economy and if your service fails to deliver on its value proposition, customers will not continue to buy and use your products and services.

While most believe that entire systems should be digitised, by utilising traditional user experience methodologies and taking into account your customers’ pain points and user behaviour outside of the realm of a screen, you can implement the absolute best digital solution for your customers.

Service design is part of this overall experience – and a poor overall experience will detract from the product design you put so much time and effort into. Service design includes user experience design, but also looks at systematic failure and policies within your business that could negatively affect your customers.

 

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Service Design is a holistic approach

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All processes are mapped, end to end, surface to core

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Focused on meeting business & user needs

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Optimise every aspect of your service

In the EaaS (Everything as a Service) era, it’s vital to make sure that every aspect of your service has been optimised for the user, which means that advertising, call centres, online and in person interactions all need to be seamless and consistent.

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Leading Property Group mitigates risk by implementing an easy to use risk register

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Leading global inspection specialist company digitises their operational management

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Develop an entirely new service concept to suit your individual needs

Get in Touch

Let us assist you with your Service Design Journey

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SOUTH AFRICA : +27 11 025 2300

UNITED KINGDOM: +44 845 544 0915

AUSTRALIA: +61 2 9135 2968

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Phone: +27 (0)11 025 2300