Managed Services

Optimise, maintain and secure your business systems with strategic Managed Services

Optimise the use of all your business systems while maximising efficiency & productivity across your business

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The Challenge

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The Rate of technology change in the market relative to how fast skills are evolving, is difficult to keep up with.

In many cases, companies do not have the skills, capacity or the desire to own the management of necessary new technologies. Being able to scale up or down in line with business demand while optimising cost, remains a challenge.

Keeping your business systems healthy, maintained, and continuously evolving, is vitally important to your business.

Managed Services can bridge that gap

Our Managed Services offerings include skilled teams with technology intelligence, thought leadership, and implementation expertise, that can guide internal teams toward the long-term impact of tried and tested technology solutions.


Is your application environment performing efficiently?


Are you maximising ROI into business systems?


Is all your confidential data backed up and secure?


Is your application environment managed optimally?

Managed Services Lifecycle

Our IT Service Management is governed by ITIL best practises, complimented by DevOps managed processes. The result is an improved customer experience and design through stable services.

1. Assess & Advise

Continuously assess the current state and design improvement strategies to align with business objectives.

2. Plan & Embed

Develop a coordinated approach to implement change and embed the plan.

3. Implement & Validate

Execute change implementation and validate the results.

4. Report & Review

Regularly reporting and measurement of performance metrics.

5. Optimise

Evaluate, align, and continuously improve the service.

6. Operate

Management of operations, evolving solutions and services, realising ROI.

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We become an extension of your business.

Through our continuous Improvement Programs, we aim to reduce complexity, and increase efficiencies, which ultimately results in long term cost savings for our clients.


Digital Transformation

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The managed services offering at Decision Inc. enables our customers’ digital transformation by providing flexible and agile technology solutions while ensuring a better end-user experience for everyone consuming the technology.

We are committed to helping our clients navigate through these ever-changing times with confidence and authority. Our managed services offering can be an integral part of your company’s digital transformation, as we help you stay competitive in today’s market by providing the right expertise at every step along the way.

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At Decision Inc, the entire team takes pride in understanding your business strategy and expected outcomes. We do this by setting up a ‘fit for purpose support agreement that is structured to suit you. As such we agree on clear goals from day one, this way there are no surprises or discrepancies along your journey ahead.

New Design

Our Managed Technologies and Solutions Offerings

– Bringing the best capabilities together in one place with a single unified customer experience


Our Technologies

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Dynamics Customer Engagement

60+ Clients

Decision Inc. delivered Managed and Support Services to over 60 clients.


20+ Industries

FMCG, Mining, Healthcare, Manufacturing, Information Technology, Insurance, Financial, Pharmaceutical, Automotive, Consumer Products, Construction, Oil and Gas.

Get Started with Our Managed Services Offering

Let us assist you transform your business

Waterfall Corporate Campus, 74 Waterfall Drive, Waterfall City

+27 11 025 2300