Select Page

Business Process Optimisation

Automating your processes, not your problems

  1. Home
  2. /
  3. Services
  4. /
  5. Digital Transformation
  6. /
  7. Business Process Optimisation

We’re passionate about designing and automating processes to benefit not only the bottom line but also to improve the lives of employees and the customer’s experience.

Decision Inc. sees Business Process Optimisation as a journey that continuously improves our client’s operations throughout the lifecycle of their organisation.

In today’s world the only constant is change and with business agility being restricted by poor business processes, it is vital for companies to continuously evaluate the way they operate and adapt.

We combine the following services into an end-to-end Business Process Optimisation offering which allows us to not only critically evaluate business problems and design subsequent solutions but also to execute the solution and continuously monitor and optimise it to ensure that the business is agile enough to adapt as result of change:


Business Process Engineering

Business Analysis & Reporting

Business Process Automation

How We Achieve This

Decision Inc. employs the following continuous improvement framework across these service offerings when embarking on a Business Process Optimisation journey with our clients:


During the modelling phase current processes are mapped out in a readable format for easier analysis


During analysis current business processes are analysed and evaluated for improvement and automation


Processes are re-designed to ensure that recommended automation solutions provide the desired efficiencies required by the client

Solution Design

Based on the client’s optimised to-be process the solution best suited for the client’s needs is designed