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Customer Engagement

Providing your business with the perfect solutions to create seamless customer experiences across your entire customer journey

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Attract, convert & retain your customers through a personalised journey using an Intelligent Customer Relationship Management (CRM) Solution.

Your business success depends on the experience your customer has with you. This experience is shaped between marketing, sales, delivery and service customer touch points.


Manage Leads & Deals


Track Communications


Exceed Customer Expectations


Automate & Grow


Insights & Reporting

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Turn Your Customer Engagement Strategy Into Reality

Choose the right intelligent Customer Relationship Management solution for your business needs

Microsoft Dynamics 365 Marketing

Increase customer demand & convert more leads.

Microsoft Dynamics 365 Field Service

Get the right technician to the right place at the right time, fixing the problem first time.

Microsoft Dynamics 365 Sales

Win more deals & improve sales forecasting.

Microsoft Dynamics 365 Mixed Reality

Empower employees and optimise operations with mixed reality applications.

Microsoft Dynamics 365 Customer Service

Deliver world-class customer service & improve customer satisfaction.

Microsoft Dynamics 365 Customer Insights

Make the benefits of AI and Machine Learning a reality for your business.

Customer engagement is the ongoing cultivation of a relationship between the company and consumer that goes far beyond the transaction.

It is an intentional, consistent approach by a company that provides value at every customer interaction, thus increasing loyalty. It is driven by Strategic Intent.

What is Microsoft Dynamics 365 Customer Engagement?

Dynamics 365 Customer Engagement is a customer relationship management business solution that helps you improve marketing capabilities for your business, drive your sales higher, and provide excellent customer service to your users.

Bring together all customer data at scale – transactional, behavioural, and demographic using prebuilt connectors – to build a 360-degree view of the customer so that we can service them better.

Our Products

Microsoft Dynamics 365 Marketing

Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximize your marketing Return on Investment (ROI).

Attract the right prospects and turn them into qualified opportunities

Product Benefits
  • Create seamless customer experiences, increasing customer demand for your products and services
    Run targeted, multi-channel campaigns and personalise each customer’s journey
    Track and prioritise leads at every stage with lead-scoring and dashboards
  • Utilise marketing automation with AI-driven campaigns and communication processes
  • Track all campaigns and marketing activities end-to-end to prove marketing effectiveness

Microsoft Dynamics 365 Sales

Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals.

Better understand customer needs, engage more effectively, and win more deals

Product Benefits
  • Improve conversion and win rates with lead and opportunity scoring to identify customers that are most likely to convert and buy
  • Increase sales effectiveness and efficiency by providing easy-to-use tools
  • Automate sales processes so sellers spend more time with customers and less time on administration
  •  Grow your business by accelerating deals and spotting new opportunities
  • Proactively identify at-risk deals, gain visibility into conversations, and provide actionable feedback
  • Increase forecast accuracy with pipeline analysis, deal insights, relationship analytics, and conversation intelligence

Microsoft Dynamics 365 Field Service

Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive on-site experiences.

Resolve service issues the first time, delivering exceptional customer experiences every time

Product Benefits
  • Stay up to date with work orders from creation to closing
  • Automatically schedule to align right job skills and best location to get more appointments per day
  • Enhance collaboration between customer service agents, technicians, and more
  • Effectively track customer equipment and service history
  • Easily manage stock, purchase orders, fulfilment requests, and product returns
  • Auto-generate invoices based on services delivered to customers

Microsoft Dynamics 365 Customer Service

Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

Deliver a personalised omni-channel customer experience and win customers for life

Product Benefits
  • Interact with customers on their preferred channel—from chat, SMS and phone to email and Facebook Messenger
  • Simplify agent and customer experiences with one complete source of customer data using a single, extensible platform
  • Intelligently route cases by topic or channel to the best-fit agent
  • Resolve cases faster with cross-company collaboration and easily connect agents with subject matter experts
  • Learn from your customers based on their feedback submitted through surveys. Measure and act on feedback

Microsoft Dynamics 365 Mixed Reality

Collect, analyse, and track real-time feedback in an easy-to-use scalable feedback management solution. Empower your marketing, sales, and service professionals to close the loop and build better experiences.

Empower employees and optimise operations with mixed reality applications

    Product Benefits
    • Remote Assist – Help employees work together even when they’re worlds apart. Dynamics 365 Remote Assist is the mixed reality tool for instant collaboration
    • Product Visualise – Find the right solution and close your sales faster with Dynamics 365 Product Visualise—the mixed reality tool for showcasing and customising products
    • Guides – Improve training effectiveness and understand how employees are performing with Dynamics 365 Guides—the mixed reality tool for learning

    Microsoft Dynamics 365 Customer Insights

    Unify disparate data to gain a single view of customers, derive insights, and take action. Empower your marketing, sales, and service professionals to deliver personalized experiences at scale.

    Make AI a reality in your business using AI powered CRM


    Product Benefits
    • Sales Insights – Increase sales and improve decision making with AI-powered insights fuelled by customer data
    • Customer Service Insights – Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence
    • Market Insights – Respond to trends faster with AI-driven social and web insights that help you win fans and build brand loyalty
    • Customer Insights – Gain a 360-degree view of customers and discover insights that drive personalised customer experiences



    It’s Time to Rethink Customer Engagement

    In today’s ever changing and highly competitive market companies need to stay ahead of the curve. A recent study found that 83% of customers expect immediate engagement when they connect with a company, and they deem convenience and multi-channel support a top priority. Unpacks all the complexities and necessities of customer engagement for the modern business with us.


    Customer Experience: The Competitive Advantage for Business Today

    Since the pandemic consumer behaviour has changed worldwide, with a huge rise in online buying activity. Making it clear that now more than ever businesses need to understand tech-driven changes in order to better serve their customers successfully. If they truly want to cut through the noise, companies need to focus on personalised customer experiences to differentiate themselves.

    Get In Touch

    Let us assist you with your Customer Engagement Journey

    Waterfall Corporate Campus, 74 Waterfall Drive, Waterfall City

    +27 11 025 2300