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Firstline Workers Workshop

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Welcome, Hitachi  


Prepare for the future: Transform your Firstline Workforce digitally

Decision Inc. is a Global technology services company that focuses on enabling our clients to lead the change and opportunity of information in their business. We want to create long-term value for our customers by accelerating their digital transformation and driving usage throughout the customer journey.

Firstline Workers are the backbone of every industry across the world.  These are the workers in customer facing roles or functions that have a direct impact on business growth and operations.

They are the employees who are the first point of contact between a company and the world it serves. They are often the first to engage with customers, represent a company’s brand, and see products and services in action.

It’s time to design and deliver firstline employee experiences that deliver

back to the bottom line with powerful and intuitive tools and devices

that help every employee succeed and contribute to your success.

What the workshop is about:

Our Firstline Worker Workshop for Microsoft 365 shows scenarios and the art of the possible that transform how you connect your workforce, digitise manual processes, accelerate onboarding and empower your Firstline Workers with purpose-built devices while protecting your business.

In this workshop, we will work through various Firstline Worker challenges and pain points to identify top prioritised scenarios for your Firstline Workforce.

Outcomes for the workshop

Our considerations:

  • Where are your Firstline Workers today?
  • Where do you want to go?
  • How will we get there?
  • What does success mean to you?

Our main goal for you in this workshop is to identify potential blockers and challenges for your Firstline Workers and deliver a prioritised, actionable plan to quickly address your Firstline Worker needs utilising technologies such as Microsoft Teams, Power Apps, SharePoint, OneDrive

Firstline Worker Workshop goals

Our goal is to help you understand how to empower Firstline employees to stay connected, productive, trained and upskilled through various productivity scenarios while maintaining security & control.

1. Assess your Firstline Workforce needs

Identify personas and scenarios to deliver innovative solutions to your Firstline Workers through the lens of intelligent Microsoft 365 platforms.

2. Speed outcome using Customer Immersion Experience

Showcase tools most desired by customers, such as Shifts, Time Clock, Tasks, Power Apps.

3. Develop a solution plan addressing Firstline Workers business challenges.

Develop a plan to implement recommendations based on Firstline Worker prioritised scenarios.

Workshop overview:

Designed as a three-phased engagement, this workshop enables you to assess your Firstline Workforce needs, develop solutions to business challenges and define an actionable roadmap.


  • Kick-off meeting –understand the opportunity for Firstline Workers.
  • Identify executive sponsors and business stakeholders including ITDM.
  • Pre-engagement questionnaire.

Art of the Possible

  • Drive intent through envisioning the Art of the Possible.
  • Conduct Customer Immersion Experience.
  • Identify Firstline Worker challenges and pillars.


Design and Plan
Define a Strategy

  • Deep dive on Firstline Worker challenges and map to scenarios.
  • Define high-level plan.
  • Work with customer to drive pilot or proof of concept.

Sign-up for our Workshop

Once you have confirmed we will contact you to set up a date


These are the moments that matter most.

It is their ambition, creativity and action that can unlock new ideas, differentiate the customer experience, and bring the strategies of the organisation to life.

We can’t ignore the unique opportunity and potential that these workers represent, and the tremendous value that can be unlocked by empowering them to do their best work.

Join today and empower your firstline workers

Discover more!

Download these insightful infographics to get more insights.


+27 11 025 2300


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