Automation isn’t just for the factory floor. Studies show that 40% to 60% of finance processes can be automated. Software robots can help finance teams get their hands on the data they need to steer the corporate ship through choppy waters.
Marketing and customer-experience-focused executives recognise that it’s no longer enough to try to connect with customers with a linear process based on megaphone messaging. The future of marketing is centred around hyper-personalised, orchestrated journeys that elevate customer experiences. The most successful journeys will deliver messages in real time that are keyed around customer-led events or moments.
Business disruptions can impact organisations of any size, in any location. From weather events to power outages or even virus outbreaks, interruptions can occur at any time. And every organisation needs to develop a business continuity plan to ensure operations can continue even during these challenges.
Cloud-native, intelligent automation helps contact centres painlessly achieve better, faster service. Automate away the tedious swivel chair, long holds, and manual after-call work. Then watch your AHT and CSAT improve.
Robotic Process Automation (RPA) increases speed and accuracy of insurance claims processing, freeing up employees to focus on strategic tasks. Let this eBook be your guide as an insurance business leader to accelerating claims processing and other critical insurance processes, so you can eliminate manual work.
Eager to learn how to make a big impact with Intelligent Automation in the insurance sector? Download your free eBook and find out how to reduce costs drastically, accelerate claims closure, enhance underwriting, improve customer service and increase policyholder retention.
Your business is depending on you to find the perfect planning solution. Get more insight by downloading your buyer’s guide and learn more about the five steps you need to make the right selection.
Do you want to become a Data Disruptor in your field? Get inspired by these data mavericks and see how they transformed their businesses with analytics automation.
In this e-book, you’ll discover how easy it is to switch to a modern analytics approach. Use the spreadsheet skills you’ve already got — but take advantage of repeatability, transparency, and all the other great features of self-service analytics.
As the digital revolution in financial services accelerates, leading firms are gaining a competitive advantage by leveraging their most strategic resource: data.
Access your free eBook to learn how our Intelligent Banking guide can help you transform to smart digital platforms, that will empower you to take a more proactive stance to understand your clients’ expectations with superior customer experiences.
Access your free eBook to explore four ways that forward-thinking banks are creating new revenue and growth using changes around real-time payments (RTP).
Learn how the use of Artificial Intelligence (AI) technologies is changing the way you do business in banking and capital markets. Read the Banking on AI eBook and discover how AI will continue to affect banks like yours—now and in the future.
Allowing access to information and data consistently across all departments, including critical “customer-facing” employees on the corporate frontlines who could benefit from having the information to better service customers.
Threat from within your business start by knowing the most common sources of insider data breaches. Banks can secure its customer data and accounts through three sources;. Find out how you can develop strong and effective policies that provide strict guidelines for keeping your data secure.
Access your free eBook: BI & Data Trends 2022, to learn why taking a leadership position now requires you to become interwoven, and the 10 data trends that change competition as we know it.
As the role of the CFO expands into that of a strategic business partner, finance chiefs face an increasing need to monitor performance outside of the finance domain. Thankfully, Decision-Making Platforms are emerging as valuable tools to help tech-savvy CFOs develop data-driven business strategies.
Today’s CFOs are in a unique position. Through the unified planning platforms that are now available, they have more control over the fate of their company than ever before. Integrated Business Planning, or IBP, brings strategic, financial, and operational planning together, solving many classic planning problems.
With increasingly competitive markets and growing volumes of data, business decision-making has become faster and more complex than ever. DMPs have become essential to gaining a competitive advantage and achieving organizational success.
Driving budgeting, planning, and forecasting through challenging times, like those we are experiencing, is made easier when organizations make the most of technological opportunities that evolve BP&F processes. It’s no secret that companies that have transformed their planning solutions are proving to be more resilient to disruption.
Building a data-centric finance function that empowers users.
As FP&A processes become increasingly data-driven, finance chiefs are looking for ways to quickly and efficiently provide business leaders with the information they need for better decision-making. The data typically sought by senior executives encompasses historical data and shared plans, objectives, forecasts, and metrics that drive performance and determine the organisation’s next course of action.
The covid-19 pandemic instigated an economic crisis of epic proportions. Looking Past Covid-19, the recession now underway may be prolonged and recovery will be uneven, this will vary by company, industry, and geography. This crisis was an eye-opener for many CFOs. It has not only exposed fault lines in the function’s current operating model, but it has also proved that bold change can happen quickly and effectively.
In the following pages, you’ll see the stories of 10 organisations using Qlik’s embedded analytics to increase the value of their products, boost the efficiency of their processes, amp up customer and partner satisfaction, and more.
Big Data has tremendous potential. But its value doesn’t come from the collection of information; that’s just the starting point. The real value of Big Data comes from your ability to use that stored information to uncover new insights – and then present those ideas to promote better business decisions.
Shape a sustainable future with technology to help you attract, train, and retain your next generation of workers. Learn how to set your workforce up for success with this e-book, Facing the Future of Manufacturing.
Rapidly evolving consumer preferences. A changing and disruptive retail landscape. The dramatic rise of e-commerce. Supply chain shortages and the unprecedented consumer demand for sustainably produced products. In this changing retail landscape, companies have begun to build an agile, connected and resilient supply chain to maximize operational efficiency, product quality, and profitability.
Today’s senior finance executives need to execute their accounting and reporting responsibilities, but of course, that’s only part of the job. CFOs are also business strategists, which means they must capably manage data as they evaluate and influence business-model changes.
Traditional financial planning and analysis solutions often fail to support the needs of today’s supply chain managers. That’s because traditional solutions lack flexible and nimble processes that can adapt to changing production and logistics needs.
E-BOOK Top 5 FP&A Drivers for 2021As the Covid-19 pandemic continues to impact markets worldwide, finance teams are under greater pressure than ever before to provide business-critical insights that protect the bottom line. Even the most established enterprises...
Understanding the triggers that drive cloud adoption and how they might apply to your organisation sets you on a path to building an effective migration plan that creates opportunities for savings, growth, and innovation in the cloud.
Support from finance is especially important now, as many organisations may be dealing with constrained IT budgets and must find ways to operate efficiently through cost reductions, optimised investments, and improved cash flow.
A finance department that’s running smoothly is table stakes. Today’s top controllers look for ways to improve productivity, reduce costs, and streamline processes.
Across any supply chain, hundreds of critical functions keep things moving. The sales team works with customers. The accounting team tracks finances, customer support maintains relationships, plus logistics, shipping, scheduling, human resources, and many more contribute to overall operations. In this big picture of a typical supply chain, the value of maintenance for buildings, plants, machinery, and vehicles is often overlooked
IT leaders face a number of increasingly sophisticated responsibilities. In addition to ensuring that systems run smoothly, they must help their organisations mature digitally, address ongoing security threats, remain compliant with regulations, and help their teams develop the skills to succeed in a complex and changing digital environment. An effective cloud-based enterprise resource planning (ERP) strategy can help IT leaders meet these demands while streamlining operations and improving business performance.
Can analytics empower physicians, clinicians and nurses with actionable insights to deliver superior patient outcomes at a lower cost? Can analytics help people during a natural disaster? Or enhance quality, safety, and the patient experience
while enabling an insights-driven culture of continuous improvement within a healthcare organization? As you’ll read in the stories contained in this book, the answer is YES!
Forrester has constructed a Total Economic Impact™ (TEI) framework for those organisations considering implementing Microsoft Dynamics 365 Finance and Microsoft Dynamics 365 Supply Chain Management.
The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision.
Learn why democratizing automation is vital for your organization. Give your employees the ability to apply easy automation to their own work, and watch how they reduce the time spent on manual, tedious tasks—leaving more time to focus on higher-value, more strategic work that drives your business forward.
Since the first Global State of Customer Service study in 2015, customer expectations have continued to rise over time. Consistently delivering exceptional service is challenging for any brand, especially with fierce competition in an overcrowded market, not to mention the continual onslaught of new and emerging technologies that promise to uplift customer satisfaction.
Supply chain disruption, remote working needs, and dynamic demand levels are the new normal. Resiliency, efficiency, and visibility are more important than ever. At the same time, organisations are focused on the bottom line and maintaining stability. They need solutions that can be implemented quickly—with clear ROI.
Technology is more important than ever! Now is the time to introduce apps that address new challenges brought by Covid-19. Retailers who overcome the crisis will be those who embrace technology to better engage customers, empower employees, and transform supply chains.
Technology is more important than ever. Now is the time to introduce apps that address new challenges brought by Covid-19, and that empower financial decision makers to help create differentiated experiences and new business models.
In the digital economy, real-time agility has become essential. The faster an organisation can respond to events as they evolve, the better it can compete. That means arming people and systems with up-to-date, real-time information and analysis in order to optimize every business moment.
Every business has data coming in from multiple sources and needs to move it to a data warehouse where it can be stored properly or used across the organisation. Today’s data warehouses are moving from on-premise to the cloud. This creates unique challenges to consider from their on-premise counterparts that you’re probably already familiar with.
If there’s anything that current events prove, it’s that analytics based on the quick delivery of up to-date, trustworthy data is critical. But getting the right insight precisely when you need it demands more than a pretty visualisation.
Now more than ever, data is moving to the cloud, where data warehousing has been modernized and reinvented. The result is an explosion in adoption. In Okta’s 2020 [email protected] study, the #1 fastest-growing business app on the market was Snowflake, the data platform built for the cloud.
Since the beginning of the First Industrial Revolution, manufacturing has been
the force pushing industrial and societal transformation forward.
Recent events have shown just how fragile many supply
chains are. Here’s how to apply seven principles of supply
chain management to build in more resilience.
Learn how to get the most from your customer behavior data and capitalise on each interaction with them in this eBook. You’ll discover how a customer data platform delivers a 360-degree view of your customer journey.
Business competition is stiffer than ever, and today’s sales organisations must make every second with their customers count. This is especially true for small and medium-sized businesses (SMBs) that have fewer resources and more limited brand awareness.
Ninety-two percent of sales organisations rank sales engagement platforms as critical to their success. Leverage the right tools for your sales challenges.
Growing a business is no easy task. And whether your revenue is $10 million, $100 million, or anything in between, the panic you feel when you don’t see your numbers growing as quickly as you want can be crushing. Where should you start?
While many professionals are currently operating in a distributed work environment, even when colleagues are in the same office, sales and marketing misalignment is common.
E-BOOK BI & Data Trends 2021: The Great Digital Switch What are the top BI & Data trends for 2021 and how can these insights help your business respond to a more disruptive world? By gaining flexibility, agility and awareness that requires using data and...
Digital transformation is disrupting manufacturer’s business models with a new value propositions. The fourth industrial revolution and the Internet of Things (IoT) has allowed manufacturers to deliver the machine and product performance needed to improve operations.
“More than 90% of spreadsheets contain serious errors, while more than 90% of spreadsheet users are convinced that their models are error-free.” ACCA
The healthcare industry is facing tremendous change not only in the patient journey but also in capturing and using personal patient data. Consumers expect frictionless hyper-personalised experiences while patients expect to be digitally connected to their information and care providers.
Today, the mining industry is undergoing major transformation. More mining companies are investing in new technologies and are seeing the benefits. Technology is a key enabler to relevancy within the mining industry.
Organisations can now take processes such as accounts payable (AP) and turn them into efficient business functions by automating them end to end. For example, data from invoices can now be accurately processed automatically, freeing up knowledge workers from manually keying in the
Retail today is going through the most fundamental shift in its history. It has shifted to an intelligent retail industry. Technology has revolutionised customers buying patterns and behaviours.
Retail is going through big changes that are shaking the very foundations of the industry. Changes such as digital commerce has become an important sales and marketing channel, connecting the physical, online, and mobile consumer. Supply chains must now be agile enough to accommodate multiple shopping channels.
All that data represents a massive opportunity for retail businesses. Intelligence. Optimisation. Innovation. Revenue. Expansion. And edge. So where do data-driven insights have the most impact? And what types of benefits can you expect to see?
Intelligent bots improve cash flow, increase working capital and customer satisfaction. The order-to-cash (O2C or OTC) process, refers to a company’s business process for the entire order processing system.
RPA with cognitive capabilities can transform your rote procure-to-pay processes, and free up your employees to do more creative, analytical, and customer-facing jobs.
By embarking on a digital healthcare transformation journey, you can ensure your healthcare organisation is meeting the needs of both consumers and clinicians. Along the way, you will drive excellence in healthcare delivery and affordability for savvy patients and consumers.
Healthcare providers needs to keep patients engaged with their services as well as improve their health outcomes by providing easy access to technology they expect. Patients want the ability to access their healthcare provider services from wherever they are, on whatever device they are using.
As healthcare organisations continue to transform. They face escalating pressures of time and cost, workforce scarcities, disconnected business processes and systems, and increased patient needs. Healthcare worker shortages and the need for cost savings create both challenges and opportunities when it comes to improving patient care experiences and business outcomes.
Enterprise resource planning (ERP) systems grew ever more connected until they governed the entire enterprise. Today’s global business climate demands a more intelligent approach through connectivity and a free flow of data.
A static planning process that relies on spreadsheets is likely costing you time, money and sanity. Read this eBook to learn more about the high costs that a spreadsheet-driven static planning process can have on your business.
Big data is a big deal – more than half of enterprises globally view Big Data as an opportunity and plan to increase their investments in Big Data in the next few years.
Manufacturing companies have always invested heavily in industrial engineering to achieve production process improvements and minimize waste. With Robotic Process Automation (RPA), manufacturers can squeeze inefficiencies and waste from business processes—from finance to supply chain to customer service operations.
Welcome to the complex world of modern manufacturing, where dynamic environments place high demands on the finance function to provide timely, accurate reporting. Unfortunately, many organizations are not properly equipped to meet these challenges.
What’s keeping you up at night? Maybe you’re wondering if the revised standard cost and asset utilization assumptions at the assembly plant will be sufficient to hit the profitability targets you set. Or perhaps you’re worried about getting accurate demand forecasts early enough from sales to ship parts by sea and reduce freight costs.
Data, undeniably, is everywhere – and day after day, as the digital world transforms more human actions into data-generating experiences, its volume continues to grow. In fact, by 2025, data-driven interactions will reach 4,785 per person per day, as the global “datasphere” grows to 163 zettabytes.
It’s never been easier to define the main driver of business success. It comes down to how fast your business can identify and proactively respond to change. But if your business is mired in static planning —characterized by long planning cycles, immediately obsolete plans, siloed efforts, and hard-to-find errors— it won’t be operating with maximum speed or agility.
The digital revolution brings a host of new opportunities, enabled by data and the power and intelligence of cloud computing. However, it is the talent, skill, and creativity of your people that determine success. Industry leaders needs to recognise that the face of manufacturing is changing.
This e-book report presents the future state of the manufacturing industry through five forward-looking scenarios that highlight the advantage of digital transformation through the adoption of networked data, connected operations, intelligent automation, and a digitally enabled workforce.
Manufacturers globally are being disrupted and moving from making products to delivering products-as-a-service. To compete and grow, manufacturing companies need to shift their focus from engineering and production to customer outcomes.
Solve your pressing manufacturing issues with tools that transform the connected manufacturing ecosystem. With Industry 4.0, the rise of automation and data exchange in manufacturing, technology has transcended the factory floor and now includes the entire manufacturing process. Explore how to optimize your digital operations with business solutions for intelligent factories.
Explore how AI and advanced analytics offer new strategies for healthcare through the convergence of your available physical, digital and biological data. Find out how these capabilities help enable predictive care, such as identifying early warning signs of disease in high-risk patients and recommending more precise treatment based on similar patient data.
Thrive in the era of value-based care. There are tremendous pressures to balance better patient outcomes with a healthier bottom line. By combining all your data and making it easy to explore, Qlik delivers the valuable insights you need to navigate that complex balance and make smarter decisions more quickly.
The pace of change and level of competition in today’s retail landscape is staggering. Unlike any other industry across the globe, retail is undergoing transformation so significant that the way consumers buy products and interact with brands is forever changed.
Improve your organization’s service resilience and profitability by planning and implementing a more resilient supply chain. Discover how to mitigate the challenges facing supply chains by using cloud technology.
To thrive in an increasingly competitive and global marketplace, insurance companies have to be rigorous in their planning. But it’s just as important to be agile, so you can allocate resources strategically. Yet many insurers today are struggling to keep up. After months of preparation and vetting, annual plans immediately become obsolete.
The challenges are real, but the opportunities are endless for those who can harness the power of data and better connect with their consumers, shoppers, and customers. Learn how to gain an edge and make your company more profitable and sustainable than ever before.
Whether your goal is to ensure inventory availability, increase equipment efficiency, or perform market analysis, data is mission-critical. This E-book will give you the operational insights that will give you the power to understand the cost and efficiency of every component in your product lifecycle.
In today’s content and product-saturated marketplace, personalisation is the key to standing apart from the competition. Customer centricity is expected to overtake price and product as the key brand differentiator. It is necessary that organisations structure themselves around the customer across all lines of business.
For sales organisations, customer engagement is about more than touch points, it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organisation-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind.
Organisations across industries are upgrading their financial planning solutions—and with good reason. Spreadsheets and legacy on-premise systems no longer cut it. To succeed in today’s rapidly changing world, companies need full visibility into the business, strategic insights driven from real-time data, and the ability to take action fast. So they’re moving planning to the cloud.
E-BOOK Breakthrough Teamwork ToolsThe very nature of teams are evolving rapidly. There has never been a workforce with a more varied spectrum of workstyles, with more working millennials than ever, remote working commonplace and productivity tools that reach far...
It is time for a new culture of work. One that is marked by a shift to more open, collaborative environments and the ability for employees to work anywhere and anytime they choose. One that inspires creative thinking and agility instead of routine process. One that rewards dynamic teamwork and data driven problem solving over command and control.
E-BOOK The Nine Circles of Spreadsheet Hell Spreadsheets can be heaven...for some tasks. It’s not that they aren’t great—they are. But, let’s face it, spreadsheets break down if you’re trying to rely on them systematically to gather data from across the...
E-BOOK A Business Leader's Guide to RPAToday, employees spend around 10–20% of their time on mundane, repetitive tasks that can be easily automated. With Robotic Process Automation (RPA), businesses can offload these cumbersome tasks to their Digital Workforce, giving...
E-BOOK RPA + AI = Competitive EdgeRobotic Process Automation (RPA) is already transforming entire industries. But when combined with the latest Artificial Intelligence (AI) innovations, it gives businesses a true competitive edge. First came the bots—software robots...
E-BOOK RPA: An Executive PrimerAiming to convert your organization into a truly digital business? Automation is the foundation of all digital transformation initiatives. This executive primer explains why Robotic Process Automation (RPA) is globally gaining ground,...
E-BOOK 5 Ways to Become a Financial Reporting Hero As a financial reporting professional, you are tasked with keeping a lot of people happy - your CEO, your board, your shareholders, and your staff. Making the most of your time, your numbers, and your team is what...
E-BOOK SAP BPC Health CheckIf you’re questioning your business’s application of SAP BPC at all - you may want to consider looking at the Decision Inc. Finance Budget and Planning Health Check service. It’s been specifically designed to address the unique challenges...
E-BOOK ERP for SMEs. Don’t Buy ItIt can be tricky for SME's to improve returns through clever processes and intelligent systems, without being held ransom to buying an ERP system. The eBook covers why SME's should turn their attention away from ERPs to instead focus...
E-BOOK 5 Steps to Getting Your Business on Board with Rolling ForecastsLearn how to set your course right with rolling forecasts. Dramatically reduce the time your business spends laboring over the annual plan or budget, so that your assumptions are current and in...
MANUAL WORK IS HOLDING YOUR TEAM BACK
Disclosure Management Cycles (DMC) consist of big, hulking processes but the slightest straw can hinder a company’s ability to report compliantly. With so many hands involved and so many eyes needed to approve every public filing, it’s no wonder details get lost in the mix. Human errors happen: an extra zero here, a missed approval there. So the best way to mitigate risks is to take the human out of the equation.
ROBOTIC PROCESS AUTOMATION
A recent Forbes article called robotic process automation (RPA) “a gateway drug to artificial intelligence (AI).” In other words, RPA provides organizations a low barrier to entry into the AI world along with many of its benefits. Call it dipping a toe in the AI waters.