Dynamics 365 F&O Principal Supply Chain Consultant

Job Type: Full Time
Job Location: South Africa

Who We Need – Dynamics 365 F&O Principal Supply Chain Consultant

We are currently looking for a Principal ERP Supply Chain Consultant to join our BA (Business
Applications) team. Our Supply Chain consultant will focus on the management and delivery of Supply
Chain functionality to our clients. There will be exposure to a wide range of industries, so the ability to
quickly understand new business environments is essential.

Who are we?

Decision Inc. is a management and technology consulting organisation. The Company’s foundation is
built in technology; however, what makes us unique is our understanding of how to unleash the
potential locked in our clients’ business and their people. We help companies to run better, grow faster
and change what they do.
We represent the following leading global technology brands and are experts in the implementation,
support, and execution of these technologies: SAP, QlikView, Microsoft (Microsoft Dynamics 365
Finance and Operations), SharePoint and Adaptive Insights.

See more about our exciting fast-paced culture: Careers at Decision Inc.

What Will You Do as a Supply Chain Consultant?

Responsibilities of the D365 Supply Chain Consultant include, but are not limited to:

Provide sales support when needed:

• Work closely with the sales team in assisting prospective companies in their Microsoft
technology assessment by obtaining information about their business strategies, processes,
desired outcomes, and critical success factors and evaluate technology tools to enable them
to carry out their objectives
• Present tailored demonstrations of the technology solution
• Develop statement of work and scope documents
• Participate in a team completing a Request for Information (RFI), Request for Proposal (RFP) or
Request for Quote (RFQ)

Perform on-site consulting services for implementation projects, including but not limited to:

• Implement Microsoft Dynamics 365 for Finance and Operations Software, with a specific focus
on the Supply Chain stream
• Lead and or participate in the requirement analysis workshops
• Understand, communicate, interpret, and document business processes and requirements
• Utilise Microsoft implementation standards and tools/documents as defined by Decision Inc.’s
chosen methodology
• Create and develop design specifications including gap/fit analysis documentation
• Work with the technical team to design, test, and implement customisations and conduct
prototype testing with the client
• Participate in project quality assurance processes as appropriate
• Provide end-user training and end-user support throughout the implementation
• Assist Project Manager as required

Perform ongoing support services to existing clients:

• Via email/phone/remote support and on-site visits
• Proactively participate in strategic “way forward” discussions/meetings with clients, prepare
scoping documentation and quotations, and implement proposals on acceptance by the client
• Fulfil SLA requirements


• Provide customers with information regarding upgrades
• Assist in preparation of costing and timelines
• Perform upgrade consulting services in accordance with upgrade principles and approved

Perform admin functions:

• Document services rendered using Decision Inc. time and expense billing system and other
project management templates in a timeous fashion
• Meet productivity and efficiency standards (billable hours)
• Develop and continually refine Microsoft implementation standards, tools, and documents
• Use internal systems and processes to record client interactions
• Interface with account manager to ensure Decision Inc./customer documentation is correct
and up to date

Product knowledge:

• Attain product certifications as deemed necessary by Microsoft and/or Decision Inc.
• Maintain product knowledge on upcoming product releases
• Investigate and make recommendations on appropriate new technologies and products
(including 3rd party products)
• Provide mentoring to team members, as required

Who Do You Need to Be?

• Relevant Degree – preference will be given to Industrial Engineering or B. Com with Supply
Chain (preferably at Honors level)
• Minimum 5 years’ consulting experience and 3 years’ product experience
• Must have participated in at least 3 go-live data conversions, and/or upgrades, and/or full
cycle implementations
• Experience within consulting service environment
• Strong problem-solving skills and good communication skills, both written and verbal
• Ability to explain technical concepts to businesspeople in a language they understand, and
business requirements to technical people
• Ability to successfully manage and maintain strong relationships with a team and clients
• Effective planning and organisational skills
• Passionate and ambitious to deliver on the company’s strategic plan
• Understanding how to enhance business with technology
• Relational thinking (How elements of a solution / program / system fit together)
• Well groomed, pro-active, enthusiastic, upbeat peoples’ person with strong relationship
building skills
• Excellent organisational skills, attention to detail, self-motivation, and a desire to succeed
• Possess business consulting, project definition and planning skills
• Professional and ethical
• The ability to work under pressure as part of a highly motivated team

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