Ensure the success of your Digital Investments

Put people at the heart of your digital transformation

with our expert Change Management Service Offering


Relevance in the Fourth Industrial Revolution

At Decision Inc., we understand and recognise the immense pressure on our clients to relentlessly improve performance, compete, innovate, and revolutionise how you do business.

The convergence of digital workplace transformation, use of artificial intelligence and robotics, continued exploration of cloud technology — all require organisations to be ever more agile, lean, and interactive in re-imagining their business operations.

Decision Inc_Change Management

Our track record of being partner of choice for digital transformation speaks for itself.

However, the best technology solution  will still not deliver a true return on investment without buy-in from the people using it.

The challenge

Research shows that 70% of digital transformation projects do not meet their objectives

This is largely because of outdated Change Models and techniques that are fundamentally misaligned with today’s dynamic business environment and requirements.

Simply telling a staff member that something will make them more efficient and effective, does not translate into them actually being more efficient and effective.

Change excellence

We focus on putting people at the heart of your digital transformation.

We understand the need and expectations on your staff  to “fast-track” their  adoption of the technology change in order to match the rapid pace of your company’s transformation. But do your people understand it?


In order to succeed, deliberate planning and targeted execution of comprehensive Change Management: before, during, and post project implementation is required – our objective is to deliver  sustainable results.

Digital transformation is not business as usual. True transformation — one that meets the wave of digital disruption head-on — requires more than traditional people management.

We call it “setting your people up for success”.


Expertise at the tip of your fingers

Critical factors for success during the adoption and enablement processes are:


Tailor made

our approach is tailored to your needs. Our approach is agile and adjustable allowing a rapid response to any change within your organisation


Ongoing risk managment

to ensure the full return on investment for your technology solution.


Highly collaborative

from inception to end, we engage with management and users accross the business to ensure success


Early and frequent testing

throughout your change interventions to ensure the success of your project objectives


Consistent focus on value

to ensure early adoption and that your teams are fully enabled to leverage your latest technology solutions

Talk to one of our experts and start your change management journey with us today

How we work

Our unique approach

Our specialist Change Team will take the lead in planning, designing, and executing your change management journey.
From change readiness analysis, to interventions, adoption, training, and communication, our approach is seamlessly embedded and aligned to the project implementation ensuring that your people remain at the heart of your transformation.
Decision Inc_Change Management

We focus on rapid User adoption to ensure insightful change is delivered using a ‘just in time’ strategy.


Our flexible delivery options

Any change journey can have many ups and downs, so we recognise that different companies have differing needs. Our flexible delivery model allows you to choose the approach best suited to your needs and your budget.

Decision Inc_Change Management

Foundation: Low Touch

Foundation: Low Touch

The Decision Inc. team provides support in an advisory capacity. Tools and templates can gladly be provided if required.

Foundation: Low Touch

All the activities are performed by the client as they take full ownership. The accountability lies with them.

Hybrid Model

Hybrid Model

The Decision Inc. team members work from the client location and from remote locations. The critical activities that have a high impact or require high client involvement will preferably be delivered onsite.

Hybrid Model

The activities that have a low impact or require low client involvement will be delivered off site. Full ownership and accountability lies both with the client and the Decision Inc. team.

Umbrella: High Touch

Umbrella: High Touch

The Decision Inc. team works from the client location and remote locations. The team will actively advise the client project team to deliver all the actions and interventions.

Umbrella: High Touch

All the change management activites are activated and driven by our team. The ownership of the change management initiative will remain with the client, but Decision Inc. will assume accoutability for delvering the change management.

What others have said about our experienced change team

“The Decision Inc. implementation has drastically affected process and performance. We do rolling budgets and in the past when we did forecasting it took me a day to update the numbers and send out the excel files. With this new integration it is a press of a button and I can update my forecasts in minutes. What took me a day now takes me minutes.”

Nicky van Buren-Schele  LOMBARD INSURANCE | Management Accountant, Finance

“Decision Inc. is one of our top service providers and a valuable asset to our business.”

Reshigan Govender SIMBA PEPSICO | BIS Manager

“Decision Inc. and their staff have changed the way we experience business analytics forever.”

Tobbie Otto  ARCELOR MITTAL | Senior Consultant SAP  CoE

“Throughout this process we communicate, collaborate and co-ordinate with role-players to ensure that launching Aspen’s IP is optimised and prioritised to ensure an on-time, within budget, successful launch. Our new Launch Management System developed with Decision Inc. greatly enables this process mainly through the early and up-to-date informationwhich is available to all role-players on a 24/7 basis.”

Jeannine Terblanche ASPEN | New Product Launch Manager

“Makro is generally considered to be a destination store and only convenient to visit often for people who stay close to it. We wanted to change this perception and reward customers who shop with us frequently. Even though we have powerful promotions like the R100 deals, we needed to identify an innovative way to embrace this customer-centric approach even more”

Paul van de Waal  MAKRO | eCommerce Executive

“The service levels Decision Inc. provided us were amazing, and, when combined with their service offering and strong relationship with us, it certainly was the right decision to select them as our partners. One of the requirements was to work with a strategic service provider that could deliver on more than one focus area for us. Given their expertise across data warehousing, BI and customer relationship management, to name a few, it certainly has been the right company to work with.”

Corrie Stadler  KAAP AGRI | BI Manager

“The teams from Decision Inc. worked really well with us in terms of relationships, everyone was always ready to work and deliver on time. It was a very pleasant experience”

Johann Riekert  WESIZWE PLATINUM | Financial Advisor

“The experience of Decision Inc. in the SharePoint space was a huge benefit. They have definitely been a valuable partner in this project to date”

Ferdi Gazendam  ADCORP HOLDINGS | Executive of Adcorp Shared Services

“The Decision Inc. team grasped our requirements quickly. Using Qlik Sense, we now have a quick, consolidated view of all HR data. This means preparing reports for exco or other meetings faster than ever.”

Deseree van den Berg RBS | Executive Head: People

“With more time and insight into the numbers, we can have better conversations with our divisional CFOs and identify what we need to do to hit our budget.”

Jason Gaudiosi  IRT GROUP | Management Accountant

“Khumani has been very happy with the level of support provided by Decision Inc. throughout the process of implementing Microsoft SharePoint ,especially on the change management side. Not only was the support from Decision Inc. great, but their overall communication with us was excellent. We are now able to more efficiently run our systems and streamline a lot of our processes. Time to response is faster and there is less risk of manual errors.”

Marizaan Badenhorst  ASSMANG KHUMANI IRON ORE | Officer HDR Systems

Decision Inc_Change Management

Decision Inc. as your change management partner

Decision Inc. is a global leader in information-driven transformation. With a core focus on data, digital and performance intelligence, we’ve helped numerous companies like yours to make better decisions faster. But we don’t just implement technology – it’s our role in supporting you through this change that really sets us apart.

We would love to see how we can assist you with a digital implementation.


Speak to an expert

Let us help you champion change on your digital transformation journey.

Get in touch

+27 11 025 2300