Leveraging AI in the Business
Aug 27, 2020
Emil Hickley, Business Manager at Decision Inc.
Are you missing your competitive advantage in the market?
Another area for leveraging AI is Customer service. Take insurance for instance. Only a small percentage of the calls made from a contact centre are analysed after the fact. And often, it is only when customers start complaining that insurers seek to address poor service issues. For its part, AI can analyse all calls and immediately highlight the areas to focus on and spend more resources to harness a better experience.